Associate Systems Engineer

The interview process typically starts with a timed online aptitude test followed by a technical interview focusing on troubleshooting scenarios, Windows/IIS fundamentals, and basic SQL queries. The final HR round assesses communication skills and cultural fit. Candidates report moderate difficulty, with emphasis on practical problem‑solving and clear articulation of steps.

Harris Computer promotes a balanced work‑life environment with flexible shift rotations and a strong emphasis on continuous learning. Employees benefit from mentorship programs, regular skill‑upgrade workshops, and clear performance‑linked growth opportunities.

Bachelor's degree in Computer Science, Information Technology, Electronics & Communication or related engineering stream; minimum 60% aggregate (or CGPA 6.5/10); batch years 2025‑2027; no active backlogs; strong command of English (written & verbal).

Round 1: Online aptitude & technical test → Round 2: Technical interview (scenario‑based troubleshooting, SQL & Azure questions) → Round 3: HR interview (fitment, communication skills)

Harris Computer is a global technology services firm with a strong presence in India, delivering end‑to‑end solutions across healthcare, finance, and public sector domains. The company prides itself on a culture of innovation, continuous learning, and a customer‑first mindset. With over three decades of experience, Harris Computer has built a reputation for reliable, high‑quality services and a collaborative work environment that encourages fresh talent to grow into industry experts. The role of Associate Systems Engineer – Support Specialist is designed for recent graduates who are eager to dive into a 24×7 operational environment. You will be part of a Global Command Center that monitors applications and infrastructure for a portfolio of enterprise clients, primarily in the healthcare and finance sectors. Your day‑to‑day responsibilities will revolve around incident triage, root‑cause analysis, and ensuring seamless service delivery across rotational shifts. **Key Responsibilities** 1. Monitor and support production applications and infrastructure in a 24×7 environment, rotating shifts as required. 2. Perform Level‑1 analysis, troubleshooting, and resolution of incidents, escalating to development teams when necessary. 3. Review session recordings to evaluate user experience and quantify service impact. 4. Gather application logs, create detailed tickets, and provide clear context for escalation. 5. Track open issues, coordinate responses, and maintain premium client communication throughout the incident lifecycle. 6. Contribute to weekly and monthly client read‑outs, preparing progress presentations for stakeholders. 7. Identify recurring bugs, drive remediation efforts, and update the known‑issues repository. 8. Author and maintain technical SOPs, run‑books, and operational documentation. 9. Participate in daily/weekly technical and leadership calls, keeping all parties informed of status and next steps. 10. Build and nurture professional relationships with customers and internal teams, ensuring a collaborative problem‑solving approach. **Tech Stack**: Windows Server, IIS, .NET applications, Web.config, Event Logs, Azure Monitoring, SQL Server (Jobs, queries, Always On), ServiceNow (or similar ITSM), Power BI, Excel pivot tables, basic networking concepts. **Growth Path**: Starting as an Associate Systems Engineer, high performers can progress to Senior Engineer, Team Lead, and eventually to Architecture or Service Delivery Management roles. The company offers regular up‑skilling programs, certifications (ITIL, Azure), and exposure to large‑scale enterprise projects. **Why Join Harris Computer?** The organization offers a structured onboarding program, mentorship from seasoned professionals, and a clear career ladder. Freshers get hands‑on experience with cutting‑edge monitoring tools and real‑world client interactions, making it an ideal launchpad for a long‑term career in IT operations and support.