SW/App/Cloud Tech Support New Associate

Accenture’s interview process typically starts with an online aptitude test followed by a technical interview that focuses on problem‑solving, automation concepts and basic programming. The final HR round assesses cultural fit, communication skills and motivation. Candidates should practice logical reasoning, review automation tools like Automation Anywhere, and prepare concise STAR‑based answers for behavioral questions.

Accenture promotes a collaborative and inclusive work environment where learning is continuous and employees are encouraged to innovate. The firm offers structured career progression, mentorship programs and a balanced approach to work‑life integration, especially for early‑career professionals.

Any graduate (B.Tech, B.E., B.Com, B.Sc) with 0‑2 years of experience; minimum 60% aggregate or CGPA 6.0; no active backlogs at the time of joining; strong communication skills; willingness to work in rotational shifts.

Round 1: Online Assessment (aptitude & logical reasoning) → Round 2: Technical Interview (problem solving, automation concepts) → Round 3: HR Interview (fitment, motivations)

Accenture is a global professional services powerhouse that blends cutting‑edge digital, cloud and security capabilities with deep industry expertise. With a workforce of over 784,000 professionals across more than 120 countries, the firm helps clients transform their operations, innovate faster and stay ahead of disruption. The company’s culture is built around collaboration, continuous learning and an inclusive environment where diverse perspectives drive better outcomes. Accenture’s Technology for Operations (TFO) practice focuses on leveraging automation, AI and cloud services to streamline business processes, reduce manual effort and deliver intelligent operating models for its clients. The role of a SW/App/Cloud Tech Support New Associate sits at the heart of this transformation journey. As an entry‑level member of the TFO team, you will assist in the implementation, monitoring and support of software applications, cloud platforms and automation solutions that power client operations. You will work closely with senior engineers, sales and delivery teams to translate client requirements into reliable, scalable technical services. The position offers exposure to a wide range of technologies such as Automation Anywhere, cloud infrastructure (AWS/Azure), ticketing tools, and AI‑driven monitoring frameworks. Key Responsibilities: 1. Resolve routine application and cloud‑related incidents using established guidelines and knowledge bases. 2. Participate in the automation of repetitive support tasks through RPA and custom bots. 3. Monitor system health, generate alerts, and assist in preventive and predictive maintenance activities. 4. Document incident resolution steps and contribute to the creation of standard operating procedures. 5. Collaborate with cross‑functional teams to ensure seamless hand‑over of tickets and knowledge sharing. 6. Support the configuration and deployment of cloud resources for client environments. 7. Conduct basic performance analysis and suggest optimization measures. 8. Maintain strong client relationships by communicating status updates clearly and professionally. 9. Participate in rotational shift schedules to provide 24x7 support coverage. 10. Continuously upskill by attending internal training on automation tools, cloud platforms and incident management processes. Tech Stack: Automation Anywhere, ServiceNow or similar ticketing tools, basic Linux/Windows administration, cloud platforms (AWS, Azure), scripting (Python/PowerShell), monitoring tools (Splunk, Dynatrace). Growth Path: Starting as an Associate, high performers can progress to Senior Associate, Team Lead, and eventually to Automation Architect or Cloud Operations Manager, with opportunities to specialize in AI‑driven automation, cloud security or enterprise service management. Why Join Accenture? You will be part of a world‑renowned firm that invests heavily in employee development, offers global exposure, and provides a clear career ladder. The role gives hands‑on experience with emerging technologies, a collaborative culture, and the chance to make a tangible impact on client operations from day one.