New Campus Associates - FY'26

The Sutherland interview process typically starts with an online aptitude test covering quantitative, logical, and verbal reasoning. Successful candidates move to a technical or communication interview that assesses problem‑solving, English proficiency, and situational handling. The final HR round evaluates cultural fit, motivation, and salary expectations. Overall difficulty is moderate; thorough practice of aptitude questions and clear articulation of customer‑service scenarios are key to success.

Sutherland promotes a collaborative environment where learning and innovation are encouraged. Employees benefit from regular up‑skilling programs, clear performance metrics, and a balanced work‑life approach supported by flexible shift options and transportation facilities.

Any full‑time UG/PG graduate (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA) passing in 2026. No minimum percentage requirement mentioned; candidates should have no active backlogs at the time of joining.

Round 1: Online aptitude & logical reasoning test → Round 2: Technical/communication interview → Round 3: HR interview focusing on fit and motivation

Sutherland is a global digital transformation leader that has been shaping customer experiences for more than 39 years. The company combines robotic process automation, conversational AI, and cloud‑based platforms to deliver instant, relevant, predictive, and frictionless services. With a strong heritage in design thinking and process engineering, Sutherland helps its clients modernise operations while keeping a human‑centric focus. The culture is built around the principle of "One Sutherland", emphasizing trust, value, and collaborative growth for both employees and customers. The New Campus Associate role is an entry‑level position designed for fresh graduates of the 2026 batch. As a consultant in the contact centre, you will be the first point of contact for customers across multiple channels – voice, email, chat, and social media. Your primary goal is to resolve queries, address concerns, and ensure a seamless experience that meets the company’s high standards of customer satisfaction and productivity. **Key Responsibilities** 1. Respond to customer inquiries via phone, email, chat, and social platforms. 2. Achieve and exceed contact‑center KPIs such as AHT, CSAT, and SLA compliance. 3. Follow data‑security and non‑disclosure policies rigorously. 4. Complete mandatory up‑skilling modules and e‑learning courses. 5. Participate in coaching sessions and implement feedback promptly. 6. Maintain 100% schedule adherence with zero absenteeism. 7. Contribute to reducing program shrinkage by adhering to shift timings. 8. Document interactions accurately in the CRM system. 9. Escalate complex issues to senior teams when required. 10. Provide suggestions for process improvements based on customer interactions. **Tech Stack & Tools**: The role primarily uses CRM platforms (e.g., Salesforce, Zendesk), ticketing tools, Microsoft Office Suite, and basic analytics dashboards. Familiarity with chatbots and AI‑assisted support tools is a plus. **Growth Path**: High performers can progress to Senior Associate, Team Lead, Operations Manager, or specialised roles in automation, quality assurance, and client handling within 2‑3 years. The company encourages internal mobility and offers regular training programs. **Why Join Sutherland?**: You will gain exposure to cutting‑edge automation technologies, work in a multicultural environment, and receive structured mentorship. The role offers a clear career ladder, competitive compensation, and benefits such as cab facilities within a 25 km radius. Joining Sutherland provides a solid foundation for a long‑term career in the BPO and digital services industry.