International Voice Process

Round 1: Walk‑In interview (HR & role‑play assessment) → Round 2: Technical/skill assessment (situational questions, voice simulation) → Round 3: Final HR discussion and spot offer

24/7.ai promotes a data‑driven, AI‑centric work culture where innovation is encouraged and employees are empowered to experiment with new solutions. The company offers clear growth tracks, regular upskilling programs and a supportive environment that balances performance expectations with employee well‑being.

The 24/7.ai interview typically starts with a brief HR conversation to assess communication skills, followed by a role‑play or situational assessment where candidates handle mock international calls. A final HR round focuses on cultural fit and availability for shifts. The process is moderate in difficulty, emphasizing clarity, empathy and adherence to process guidelines.

Graduates (any discipline) with a minimum of 60% aggregate in the final degree; candidates from the 2022‑2026 batches are encouraged to apply. No active backlogs at the time of interview. Freshers as well as candidates with up to 4 years of relevant experience are eligible. Must be willing to work rotational or night shifts and able to attend the Hyderabad walk‑in interview.

24/7.ai is a leading artificial‑intelligence powered customer experience platform that helps global brands deliver personalized, omnichannel support. Founded in 2015, the company combines natural language processing, machine learning and automation to enable enterprises to handle high‑volume interactions efficiently. With offices across the United States, Europe and India, 24/7.ai serves Fortune‑500 clients in sectors such as e‑commerce, finance, travel and telecom, and has been recognized for its innovative use of AI in contact‑center operations. The International Voice Process role is a front‑line position designed for candidates who can communicate fluently in English and are comfortable handling inbound and outbound calls from customers across the globe. Whether you are a fresh graduate or have up to four years of experience in call‑center or customer‑service environments, this walk‑in drive offers a direct pathway to a spot offer based on performance in the interview and assessment. The position is on‑site in Hyderabad and involves rotational or night shifts to align with international time zones. Key responsibilities include: 1. Answering and managing international customer calls across multiple channels. 2. Understanding customer issues quickly and providing accurate, solution‑oriented responses. 3. Following defined SOPs, quality standards and service level agreements. 4. Documenting interactions in the CRM system with clear, concise notes. 5. Escalating complex or unresolved issues to the appropriate higher‑level team. 6. Meeting daily, weekly and monthly performance metrics such as AHT, CSAT and FCR. 7. Continuously updating product knowledge and process guidelines. 8. Participating in regular training sessions and quality audits. 9. Contributing ideas for process improvement and customer experience enhancement. The role leverages a tech stack that includes cloud‑based voice platforms (Amazon Connect, Genesys), CRM tools (Salesforce, Zendesk), AI‑driven chatbots and analytics dashboards. New hires receive comprehensive onboarding that covers product knowledge, communication etiquette, and the use of these tools. Career growth is well‑structured: high‑performing agents can progress to Senior Associate, Team Lead, Operations Manager and eventually to specialized roles in quality assurance, training or process design. The exposure to international clientele and AI‑augmented workflows equips candidates with valuable skills for future roles in global customer experience or contact‑center management. Why join 24/7.ai? The company offers a vibrant, technology‑first culture where employees work on cutting‑edge AI solutions, receive continuous learning opportunities, and enjoy clear promotion pathways. The on‑site Hyderabad centre provides a collaborative environment with modern facilities, regular employee engagement activities and a focus on work‑life balance despite the shift requirements. This role is an excellent launchpad for anyone looking to start a career in international customer service while gaining experience with industry‑leading AI tools.