Central Operations Support Executive – External Fulfillment

Amazon's interview process typically starts with an online assessment focusing on quantitative aptitude and logical reasoning. Successful candidates move to a technical interview that tests data handling, Excel proficiency, and scenario‑based problem solving. The final rounds include a hiring manager interview assessing leadership principles and an HR discussion covering fit and compensation. Preparation should emphasize Amazon's 14 leadership principles and real‑world operational examples.

Round 1: Online Assessment (aptitude & logical reasoning) → Round 2: Technical/Operations Interview (data analysis, Excel, scenario based questions) → Round 3: Hiring Manager Interview (role‑specific, behavioral) → Round 4: HR Interview (culture fit, compensation discussion)

Amazon promotes a high‑performance culture where ownership and customer obsession are core values. Employees enjoy clear career progression, frequent learning opportunities, and a supportive environment that balances autonomy with collaborative teamwork.

Bachelor's or Master's degree in any discipline (Engineering, Commerce, Arts, Science, etc.) with a minimum of 60% aggregate (or CGPA 6.0/10). No active backlogs at the time of application. Freshers and candidates with up to 1 year of relevant experience are eligible. Candidates should belong to the 2022‑2026 graduating batches. Must have a valid government‑issued ID and be eligible to work in India.

Amazon, founded in 1994, has grown into one of the world’s most customer‑centric companies, operating a vast ecosystem that includes e‑commerce, cloud computing, digital streaming, and logistics. In India, Amazon operates a massive fulfillment network that powers millions of orders daily, employing cutting‑edge technology and data‑driven processes to deliver products faster and more reliably. The company’s culture emphasizes ownership, innovation, and a relentless focus on the customer, making it an attractive destination for fresh talent looking to make a tangible impact. The Central Operations Support Executive – External Fulfillment role is a pivotal entry‑level position within Amazon’s External Fulfillment (EF) segment. EF partners with third‑party logistics providers to extend Amazon’s delivery capabilities beyond its own warehouses. As a support executive, you will act as the bridge between internal Amazon teams and external partners, ensuring that day‑to‑day fulfillment activities run smoothly, data integrity is maintained, and performance metrics are met. This role is fully remote, allowing you to work from home while collaborating with cross‑functional stakeholders across the country. Key Responsibilities: 1. Monitor daily fulfillment operations and flag any deviations from standard processes. 2. Coordinate with internal teams (operations, finance, supply chain) and external logistics partners to resolve issues. 3. Analyze operational data, generate performance reports, and present insights to senior stakeholders. 4. Track key performance indicators (KPIs) such as on‑time delivery, inventory accuracy, and order processing time. 5. Support process improvement initiatives by identifying bottlenecks and recommending solutions. 6. Maintain accurate records in Amazon’s internal systems, ensuring data quality and compliance. 7. Respond to escalations promptly, adhering to defined SLAs. 8. Assist in training and onboarding of new partners on Amazon’s operational standards. 9. Contribute to the creation of standard operating procedures (SOPs) for external fulfillment. 10. Participate in regular audits and compliance checks. Tech Stack & Tools: MS Excel (advanced functions, pivot tables), Amazon internal dashboards, basic SQL for data extraction, data visualization tools (e.g., Tableau or PowerBI), and familiarity with cloud‑based collaboration platforms (e.g., Slack, Teams). Growth Path: Successful executives can progress to Senior Operations Analyst, Operations Manager, or specialize in areas such as Supply Chain Optimization, Vendor Management, or Program Management. Amazon’s internal mobility program encourages lateral moves across business units, providing a broad career horizon. Why Join Amazon? You will be part of a global leader that invests heavily in employee development, offers exposure to large‑scale data‑driven decision making, and rewards a bias for action. The remote work model provides flexibility while still delivering the high‑impact experience of working on a world‑class logistics operation.