Support Engineer 1

Candidates typically go through three rounds: a technical interview focusing on SQL and Oracle product knowledge, an HR round to assess cultural fit, and a final managerial interview to discuss role expectations. The difficulty is moderate, with emphasis on practical problem solving and clear communication. Preparation tips include practicing SQL queries, reviewing Oracle product basics, and working on real‑world troubleshooting scenarios.

Oracle fosters an inclusive and collaborative work environment where employees are encouraged to innovate and share ideas. The company supports continuous learning through internal training, certifications, and mentorship programs. Work‑life balance is promoted through flexible working hours and a supportive management culture.

Bachelor’s degree in Computer Science, Information Technology, Electronics & Communication, or related engineering field. Minimum 60% marks (70% for engineering disciplines). No backlog allowed. Fresh graduates from 2025, 2026, or 2027 batches are eligible.

Round 1: Technical interview (SQL, Oracle product basics, problem solving) → Round 2: HR interview (cultural fit, motivation) → Round 3: Manager interview (role fit, career goals)

Oracle is a global technology leader that provides cloud, database, and enterprise software solutions to millions of customers worldwide. With a rich history of innovation, Oracle has consistently delivered cutting‑edge products that power critical business processes across industries. The company’s culture emphasizes continuous learning, collaboration, and a commitment to customer success, making it an attractive destination for fresh talent eager to grow in a dynamic environment. The Support Engineer 1 role is an entry‑level position that serves as the first line of technical support for Oracle customers. As a point of contact, you will field inquiries via phone, email, or chat, troubleshoot simple issues related to assigned Oracle products, and document resolutions in knowledge base articles. You will work closely with senior peers to understand product nuances, identify root causes, and contribute to process improvements. The role blends customer interaction, technical problem solving, and documentation, providing a well‑rounded experience for newcomers to the tech support domain. Key Responsibilities: 1. Serve as primary contact for customer queries and provide timely, accurate responses. 2. Troubleshoot and resolve straightforward technical issues related to Oracle products. 3. Document service requests and create knowledge base articles for recurring problems. 4. Collaborate with senior engineers to report bugs and design improvements. 5. Leverage automation tools, including AI assistance, to identify common issue patterns. 6. Monitor and report on support performance metrics. 7. Participate in continuous learning sessions and product training. 8. Assist internal teams with technical inquiries and stakeholder support. 9. Contribute to process enhancements and best‑practice documentation. 10. Maintain a high level of customer satisfaction and follow up on open tickets. Tech Stack: Oracle product suite (database, cloud services), SQL, ITIL framework, automation tools (AI assistance), and standard office productivity tools. Growth Path: Starting as a Support Engineer, you can advance to Senior Support Engineer, Technical Lead, or Product Specialist. With experience, opportunities to move into solution architecture, project management, or specialized Oracle product domains become available. Why Join Oracle? The company offers competitive compensation, comprehensive benefits, and a culture that rewards innovation. Employees enjoy access to world‑class training, mentorship programs, and a global network of peers. Oracle’s commitment to work‑life balance and inclusive workplace makes it an ideal environment for fresh graduates to launch their careers and build lasting expertise.