Associate Technical Service Desk

The Unisys interview process typically starts with a timed online aptitude test focusing on quantitative, logical and verbal ability. Successful candidates move to a technical interview where they are presented with real‑world support scenarios, troubleshooting steps and basic networking questions. The final HR round assesses cultural fit, communication skills and career aspirations. Overall difficulty is moderate; thorough preparation of fundamentals and clear articulation of problem‑solving approaches are key.

Unisys promotes a collaborative work environment where learning and knowledge sharing are encouraged. Employees enjoy a balanced work‑life schedule, regular upskilling sessions, and clear growth trajectories within the global organization.

Minimum Qualification: High School diploma / GED (10+2 equivalent). Any stream is acceptable. Minimum aggregate of 50% marks. Candidates from the 2025, 2026 or 2027 graduating batches are preferred. No active backlogs at the time of joining. Strong communication skills and a willingness to learn new technologies are essential.

Round 1: Online Aptitude Test → Round 2: Technical Interview (IT Support scenarios, troubleshooting questions) → Round 3: HR Interview

Unisys is a global technology services company with a strong presence in India, offering end‑to‑end solutions in cloud, security, digital workplace and infrastructure. With more than five decades of experience, Unisys combines deep industry expertise with cutting‑edge technology to help enterprises modernise their IT environments. In India, the firm operates multiple delivery centres that focus on client‑centric services, fostering a culture of continuous learning, collaboration and innovation. Employees benefit from exposure to multinational projects, structured training programmes and clear career pathways, making Unisys a preferred destination for fresh talent looking to build a long‑term career in technology. The role of Associate Technical Service Desk is an entry‑level position designed for candidates who are eager to start their professional journey in IT support. As a first‑line support executive, you will be the primary point of contact for end‑users facing hardware, software or connectivity issues. You will diagnose problems using remote‑access tools, follow standard operating procedures, and ensure tickets are resolved within agreed service‑level agreements. The position offers hands‑on experience with ticketing systems, incident management, and user administration, providing a solid foundation for future growth in technical or managerial tracks. Key responsibilities include: 1. Providing first‑line assistance to users via phone, email or chat. 2. Troubleshooting hardware components such as desktops, laptops, printers and peripherals. 3. Diagnosing software issues on Windows operating systems and common business applications. 4. Resolving network connectivity problems and basic VPN queries. 5. Using remote‑desktop tools to guide users through step‑by‑step solutions. 6. Logging, updating and closing tickets in the service‑desk platform. 7. Processing service requests for software installations, patches and user account provisioning. 8. Escalating complex incidents to Level‑2 or Level‑3 support teams with detailed documentation. 9. Monitoring SLA compliance and communicating status updates to stakeholders. 10. Contributing to the knowledge‑base by documenting recurring issues and their resolutions. The technical stack primarily involves Windows OS, Microsoft Office suite, Active Directory, remote‑access utilities (e.g., TeamViewer, AnyDesk), and ticketing tools such as ServiceNow or Remedy. Over time, associates can progress to Senior Service Desk Analyst, Incident Manager, or specialize in areas like Network Operations, Security Operations, or Cloud Support. Joining Unisys offers a structured learning environment, mentorship from seasoned professionals, and the chance to work on enterprise‑grade projects that enhance both technical and soft skills. Why join Unisys? The company’s commitment to employee development, inclusive culture and global exposure makes it an ideal launchpad for freshers. You will gain real‑world experience, receive certifications, and have clear pathways to advance into higher‑impact roles within the organization.