Non Voice Customer Support Executive

The interview process typically starts with an online written test assessing aptitude, logical reasoning and English proficiency. Successful candidates move to a technical interview focused on written communication, scenario‑based problem solving and basic product knowledge. The final HR round evaluates cultural fit, motivation and salary expectations. Preparation should include mock tests, practicing email etiquette and reviewing common customer service scenarios.

Capgemini promotes a collaborative and inclusive work culture where learning is continuous and employees are encouraged to share ideas. The company offers structured career progression, regular upskilling programs and a focus on work‑life balance through flexible shifts and employee wellness initiatives.

Graduate in any discipline (B.Tech/B.E, B.Sc, B.Com, BA, etc.) with minimum 60% aggregate (or CGPA 6.0/10). No active backlogs at the time of joining. Candidates from the 2022‑2025 graduating batches are eligible. Must have proficiency in English written communication.

Round 1: Written Test → Round 2: Technical/Functional Interview → Round 3: HR Interview

Capgemini is a global leader in consulting, technology services and digital transformation. With a presence in over 50 countries, the company helps clients across industries innovate, improve operational efficiency and create sustainable value. Capgemini’s culture emphasizes continuous learning, diversity and inclusion, and a collaborative environment where employees can work on cutting‑edge projects for Fortune‑500 customers. The firm invests heavily in upskilling its workforce through programs such as Digital Academy, Cloud Academy and internal mentorship, ensuring that every employee has a clear path for professional growth. The role of Non Voice Customer Support Executive is a front‑line position focused on delivering high‑quality written support to Capgemini’s customers. You will handle queries that come through webforms, email, chat transcripts and other written channels. The job requires you to understand customer issues quickly, provide accurate resolutions, and maintain a professional tone at all times. This position is ideal for fresh graduates who possess strong written communication, problem‑solving abilities and can multitask in a fast‑paced environment. Key Responsibilities: 1. Respond to customer inquiries received via webforms, email and other written platforms within defined SLAs. 2. Analyse the problem, research solutions, and provide clear, step‑by‑step guidance. 3. Escalate complex issues to the appropriate functional team while ensuring proper documentation. 4. Maintain detailed logs of all interactions in the ticketing system. 5. Collaborate with cross‑functional teams (technical, product, quality) to resolve recurring issues. 6. Identify patterns in customer complaints and suggest process improvements. 7. Ensure compliance with data privacy and security policies. 8. Participate in regular training sessions to stay updated on product features and support tools. 9. Contribute to knowledge‑base articles and FAQs for self‑service. 10. Meet or exceed monthly performance metrics such as first‑contact resolution and customer satisfaction scores. Tech Stack & Tools: The role primarily uses ticketing platforms (e.g., ServiceNow, Zendesk), Microsoft Office suite, and internal knowledge‑base systems. Familiarity with basic CRM concepts and data‑entry tools is beneficial. Growth Path: Starting as a Non‑Voice Executive, high performers can progress to Senior Executive, Team Lead, Operations Manager, or transition into specialized roles such as Business Analyst or Process Consultant. Capgemini’s internal mobility program encourages lateral moves across domains and geographies. Why Join Capgemini: You will be part of a globally recognised brand that values employee development, offers competitive compensation, and provides exposure to a diverse client base. The role offers a solid foundation in customer service, problem‑solving and written communication—skills that are transferable across industries.