Central Operations Support Executive

Amazon’s interview process typically starts with an online assessment focusing on logical reasoning and data‑analysis. Successful candidates move to a technical interview where SQL and Excel case studies are discussed, followed by a managerial interview that evaluates leadership principles and problem‑solving approach. The final HR round confirms cultural fit. Candidates should practice STAR storytelling, brush up on SQL query writing, and be ready to demonstrate data‑driven decision making.

Amazon’s work culture is fast‑paced, data‑driven and customer‑obsessed, encouraging employees to take ownership and innovate continuously. The company offers clear career ladders, mentorship programs, and a supportive environment that balances high performance with flexibility, especially for remote roles.

Bachelor’s degree in any discipline (Engineering, Commerce, Science, Management etc.). Minimum aggregate of 60% (or CGPA 6.0/10). No active backlogs at the time of joining. Freshers and early‑career candidates from the 2023‑2025 graduating batches are encouraged to apply.

Round 1: Online Assessment → Round 2: Technical Interview → Round 3: Managerial/Behavioural Interview → Round 4: HR Interview

Amazon, founded in 1994, has grown from an online bookstore to a global technology leader spanning e‑commerce, cloud computing, digital streaming, and artificial intelligence. Its relentless focus on customer obsession, innovation, and operational excellence has made it one of the most valuable companies in the world. In India, Amazon operates a vast fulfillment network, employing hundreds of thousands of people and constantly investing in logistics, technology, and talent to serve a diverse and growing customer base. The company’s culture encourages ownership, frugality, and a bias for action, offering employees a fast‑paced environment where ideas are turned into impact quickly. The Central Operations Support Executive role sits within the External Fulfillment department and is designed for fresh graduates who are eager to dive into data‑driven operations. Reporting to senior operations managers, the executive will work remotely to monitor, analyse, and improve the end‑to‑end fulfillment process that moves millions of parcels across India every day. The position blends analytical rigor with cross‑functional collaboration, requiring strong Excel and SQL skills to turn raw data into actionable insights that enhance efficiency, reduce costs, and improve the customer experience. Key responsibilities: 1. Collect, clean, and validate operational data from multiple sources. 2. Build and maintain daily, weekly, and monthly performance dashboards using Excel. 3. Write SQL queries to extract trends, identify bottleneities, and support ad‑hoc analysis. 4. Monitor key performance indicators such as order‑to‑delivery time, inventory accuracy, and shipment exceptions. 5. Partner with warehouse, transportation, and technology teams to resolve process gaps. 6. Document standard operating procedures and update them as processes evolve. 7. Conduct root‑cause analysis for recurring issues and propose data‑backed solutions. 8. Assist in preparing operational reports for senior leadership. 9. Ensure compliance with Amazon’s policies, data security standards, and quality benchmarks. Tech stack: Advanced Excel, Microsoft Power Query, SQL (MySQL/PostgreSQL), basic data‑visualisation tools (Power BI/Tableau). Growth path: High‑performing executives can progress to Senior Operations Analyst, Operations Manager, or specialize in Business Intelligence roles within Amazon’s logistics ecosystem. Why join Amazon? You get to work for a world‑renowned brand that invests heavily in employee development, offers a remote‑first work model, and provides exposure to large‑scale, real‑time logistics challenges that accelerate your career in operations and analytics.