Junior Associate (Customer Support & Sales) (Clerical Cadre)

The SBI interview process typically consists of three rounds: Preliminary Examination, Main Examination, and Local Language Proficiency Test. The Preliminary Examination tests your English Language, Numerical Ability, and Reasoning Ability. The Main Examination tests your General/Financial Awareness, General English, Quantitative Aptitude, and Reasoning & Computer Aptitude. The Local Language Proficiency Test is conducted to assess your language skills. The interview is a great opportunity to showcase your skills and knowledge, and to learn more about the role and the organization.

SBI's work culture is collaborative, innovative, and customer-centric. The organization values diversity, inclusion, and employee well-being, providing a supportive and inclusive work environment. The bank offers opportunities for growth and development, with a focus on employee empowerment and skill enhancement.

Indian Citizen, apply for only one State/UT, must be proficient in the local language of the selected State/UT (reading, writing, speaking, and understanding), must satisfy age and educational requirements, graduation in any discipline from a recognized University or equivalent qualification recognized by the Central Government, final-year students may apply provisionally, provided they produce proof of passing by 31 December 2026

Round 1: Preliminary Examination (English Language, Numerical Ability, Reasoning Ability) → Round 2: Main Examination (General/Financial Awareness, General English, Quantitative Aptitude, Reasoning & Computer Aptitude) → Round 3: Local Language Proficiency Test (if applicable), final selection is based on Main Examination marks, eligibility verification, and qualifying the local language test

State Bank of India (SBI) is the largest public sector bank in India, with a rich history dating back to 1806. The bank has undergone significant transformations over the years, adapting to the changing needs of the economy and the banking sector. Today, SBI is a leading financial institution, providing a wide range of banking services to individuals, businesses, and governments across the country. The bank's Central Recruitment & Promotion Department, Corporate Centre, Mumbai is responsible for recruiting and promoting employees across various departments. The department is committed to attracting and retaining top talent, providing opportunities for growth and development, and fostering a culture of excellence and innovation. The Junior Associate (Customer Support & Sales) (Clerical Cadre) role is a key position in the bank's customer support and sales team. The successful candidate will be responsible for providing exceptional customer service, handling banking operations, promoting and selling banking products and services, and performing clerical and administrative duties as assigned. Key responsibilities of the Junior Associate (Customer Support & Sales) (Clerical Cadre) include: * Providing customer support at SBI branches * Handling banking operations and customer service * Promoting and selling banking products and services * Performing clerical and administrative duties as assigned * Maintaining accurate records and reports * Collaborating with team members to achieve sales targets and customer satisfaction goals * Participating in training and development programs to enhance skills and knowledge * Adhering to bank policies and procedures, and maintaining confidentiality and integrity The ideal candidate for this role should possess excellent customer service skills, communication skills, sales orientation, basic computer aptitude, reasoning ability, quantitative aptitude, general/financial awareness, English proficiency, and local language proficiency of the applied State/UT. The bank offers a competitive salary and benefits package, including DA, allowances, Provident Fund, New Pension Scheme, Medical benefits, Leave Fare, and other bank facilities. The approximate starting monthly emoluments for this role are around ₹46,000 in metro cities like Mumbai. If you are a motivated and customer-focused individual looking for a challenging and rewarding career in banking, we encourage you to apply for this exciting opportunity. Join SBI and be a part of a dynamic team that is shaping the future of banking in India. The bank's work culture is collaborative, innovative, and customer-centric. The organization values diversity, inclusion, and employee well-being, providing a supportive and inclusive work environment. The bank offers opportunities for growth and development, with a focus on employee empowerment and skill enhancement. The bank's work-life balance is also a key aspect of its culture, with flexible working hours, leave policies, and employee benefits that promote a healthy work-life balance. Growth path opportunities are available for employees who demonstrate exceptional performance and potential. The bank provides training and development programs to enhance skills and knowledge, and promotes employees based on merit and performance. The bank's leadership team is committed to fostering a culture of excellence and innovation, and encourages employees to take ownership of their work and contribute to the bank's success. Why join SBI? As a leading financial institution in India, SBI offers a unique opportunity to be part of a dynamic team that is shaping the future of banking. The bank's commitment to customer satisfaction, innovation, and employee development makes it an attractive employer for talented and motivated individuals. Join SBI and be a part of a team that is dedicated to making a positive impact on the lives of millions of customers across the country. Eligibility criteria for the Junior Associate (Customer Support & Sales) (Clerical Cadre) role include: * Indian Citizen * Apply for only one State/UT * Must be proficient in the local language of the selected State/UT (reading, writing, speaking, and understanding) * Must satisfy age and educational requirements * Graduation in any discipline from a recognized University or equivalent qualification recognized by the Central Government * Final-year students may apply provisionally, provided they produce proof of passing by 31 December 2026 Skills required for this role include: * Customer service skills * Communication skills * Sales orientation * Basic computer aptitude * Reasoning ability * Quantitative aptitude * General/financial awareness * English proficiency * Local language proficiency of the applied State/UT Selection process for the Junior Associate (Customer Support & Sales) (Clerical Cadre) role includes: * Phase I: Preliminary Examination (English Language, Numerical Ability, Reasoning Ability) * Phase II: Main Examination (General/Financial Awareness, General English, Quantitative Aptitude, Reasoning & Computer Aptitude) * Phase III: Local Language Proficiency Test (if applicable) * Final selection is based on Main Examination marks, eligibility verification, and qualifying the local language test The deadline for applying for this role is 31 August 2026. Interested candidates can apply online through SBI's recruitment portal during the application period. Register, fill the application form, upload documents, pay the application fee (if applicable), and submit the form before the deadline. Download call letters from the SBI website when available.