Walk-in || Customer Support Executive

The typical Naukri.com interview process consists of an online aptitude test followed by a functional interview that evaluates communication, language proficiency and scenario handling. The final HR round focuses on cultural fit, career aspirations and salary expectations. Overall difficulty is moderate; thorough preparation of aptitude and role‑specific questions greatly improves chances.

Naukri.com promotes a collaborative environment where employees are encouraged to share ideas and learn continuously. The company offers structured growth programs, regular feedback cycles, and a healthy work‑life balance, making it a preferred choice for early‑career professionals.

Any graduate or diploma holder (any stream) with minimum 60% aggregate in 10+2 or graduation; no active backlogs at the time of joining; proficiency in English, Hindi and at least one regional language; strong communication and interpersonal skills.

Round 1: Online aptitude & reasoning test → Round 2: Functional interview focusing on communication, language proficiency and scenario handling → Round 3: HR interview assessing cultural fit and motivation

Tech Mahindra is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in over 90 countries, the company serves a wide spectrum of industries ranging from banking and financial services to telecom and healthcare. Its culture is built around innovation, continuous learning and a strong focus on customer centricity. Over the years, Tech Mahindra has earned a reputation for delivering end‑to‑end solutions that help clients stay ahead in a rapidly changing technology landscape. The firm’s commitment to employee growth is evident through structured learning programs, mentorship, and clear career pathways. The role of Customer Support Executive (Walk‑in) is a permanent, office‑based position within the Banking Customer Support Process. The candidate will be the voice of Tech Mahindra for its banking clients, handling inbound and outbound calls, resolving queries, and ensuring a seamless experience for customers. This position offers a day shift schedule with five working days and two rotational week‑offs, providing a stable work‑life balance. The role is ideal for fresh graduates or diploma holders who possess strong communication skills in English, Hindi and a regional language, and who are eager to start a career in the BPO/BPM sector. Key Responsibilities: 1. Respond to customer calls and emails promptly, addressing banking‑related queries. 2. Verify customer identity and maintain data confidentiality as per compliance standards. 3. Resolve issues related to account access, transaction failures, and service requests. 4. Upsell and cross‑sell relevant banking products where applicable. 5. Document interactions accurately in the CRM system. 6. Meet daily, weekly and monthly service level agreements (SLAs) and quality metrics. 7. Provide feedback to process improvement teams based on recurring issues. 8. Participate in regular training sessions to stay updated on product knowledge. 9. Collaborate with peer teams to ensure seamless hand‑overs during shift changes. 10. Maintain a positive, empathetic, and professional attitude toward customers at all times. Tech Mahindra’s technology stack for this function includes CRM platforms like Salesforce, telephony tools such as Avaya, and analytics dashboards for performance monitoring. The growth path can lead from Customer Support Executive to Senior Executive, Team Lead, Operations Manager and eventually to specialized roles in Customer Success or Process Management. Joining Tech Mahindra offers exposure to a multinational work environment, structured learning modules, and the chance to build a solid foundation in customer service, which is highly valued across industries. The attractive salary range of 1.25‑3 LPA, comprehensive benefits, and a supportive culture make this opportunity compelling for fresh talent looking to launch a rewarding career.