Intela Support - Associate Services Specialist I - Hyderabad

Deloitte’s interview process typically starts with an online aptitude test, followed by a technical interview focusing on ITIL concepts, troubleshooting scenarios and Microsoft stack knowledge. The final HR round assesses cultural fit, communication skills and motivation. The overall difficulty is moderate; thorough preparation of service‑management fundamentals and clear articulation of past support experiences are key.

Round 1: Online Assessment (aptitude & logical reasoning) → Round 2: Technical Interview (ITIL, troubleshooting, Microsoft stack) → Round 3: HR Interview (behavioral, cultural fit)

Deloitte promotes a collaborative, inclusive culture where learning is continuous and performance is recognized. Employees benefit from structured career paths, mentorship programs and a good work‑life balance, especially with flexible shift options for support roles.

Any Bachelor’s degree (Engineering, Computer Science, Information Technology or related fields). Minimum 0‑2 years of relevant experience. Excellent spoken and written English. Proficiency in MS‑Office. Familiarity with ServiceNow, Azure and ITIL concepts is preferred. No backlogs at the time of joining. Candidates from the 2023‑2025 graduating batches are eligible.

Deloitte is one of the world’s leading professional services firms, offering consulting, audit, tax and advisory services to a diverse set of global clients. In India, Deloitte operates through a network of offices that foster a culture of continuous learning, innovation and social impact. The firm invests heavily in its people through the Deloitte University (DU) and the Leadership Center in Hyderabad, providing world‑class training, mentorship and exposure to senior leaders. As a result, Deloitte consistently ranks among the top employers for fresh graduates, known for its collaborative environment, merit‑based growth and strong emphasis on work‑life balance. The role of Associate Services Specialist I in the Global Tax & Legal Support team is a front‑line technical support position for Deloitte’s suite of digital tax applications, including the flagship Global Intela platform. The specialist acts as the first point of contact for internal and external users, handling incidents, service requests and change requests across multiple channels – phone, chat and email. The position operates in a 24x7 rotating shift model, ensuring uninterrupted service for Deloitte’s global client base. Key responsibilities include: 1. Managing end‑to‑end ticket lifecycle in accordance with ITIL Incident, Problem and Change Management processes. 2. Providing voice and non‑voice support while adhering to SLA metrics such as ASA, AHT, C‑SAT and FCR. 3. Triage, troubleshoot and resolve issues on Microsoft‑based applications (ASP.NET, C#, Active Directory, DPASS) and MS Office suite. 4. Provisioning and de‑provisioning user accounts for external client users. 5. Maintaining multiple support mailboxes, logging detailed incident notes and escalating critical issues. 6. Communicating professionally with senior client stakeholders including Partners, Directors and Senior Managers. 7. Recording new defects and collaborating with development teams for resolution. 8. Contributing to knowledge‑base articles and continuous improvement initiatives. 9. Adhering to shift schedules, including weekends and holidays, with occasional travel (<10%). 10. Demonstrating a proactive learning attitude towards emerging technologies and service tools. The technical stack primarily involves Microsoft technologies – ASP.NET, C#, Active Directory, DPASS, ServiceNow and Azure – complemented by strong command of MS‑Office. The role offers a clear growth path: high performers can progress to Senior Associate, then to Manager and eventually to Leadership roles within Deloitte’s Global Tax & Legal Services. Joining Deloitte provides exposure to large‑scale, mission‑critical applications, a supportive learning ecosystem, and the chance to work with some of the most respected professionals in the industry. Why join? Deloitte’s reputation for excellence, its robust training programs, and a culture that rewards initiative make it an ideal launchpad for a technology‑focused career. The firm’s commitment to diversity, inclusion and community impact ensures that employees grow both professionally and personally.