Service Desk Analyst — Digital Workplace Practice

The interview process typically consists of a technical screening, followed by an interview, and finally an HR round. The technical screening assesses your problem-solving skills and logical reasoning. The interview evaluates your communication skills and ability to work under pressure. The HR round focuses on your cultural fit and ability to work in a team.

Cognizant is known for its collaborative and dynamic work culture. The company offers a range of benefits and opportunities for growth and development. As a Service Desk Analyst, you will be part of a team that is committed to delivering exceptional service to clients.

Three-year full-time degree graduates — 2025 and 2026 batch only. Any graduate (BCA, BSc IT, B.Com, BA, BSc, etc.). B.Tech / B.E. graduates with interest in IT support may also check eligibility. Strong communication skills — English required. Basic knowledge of computers, operating systems, and networking preferred. No active backlogs at time of application.

Round 1: Technical screening → Round 2: Interview → Round 3: HR (based on company knowledge)

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. With annual revenues of $19+ billion and a global workforce of 350,000+ professionals, Cognizant serves clients across Banking, Financial Services, Healthcare, Manufacturing, Retail, and Technology industries. This is a Service Desk role under Cognizant's Digital Workplace Practice. You will be responsible for providing technical support to clients — troubleshooting and resolving IT issues and ensuring the smooth functioning of their computer systems and IT services. As a Service Desk Analyst, you will be the first point of contact for end-users reporting IT issues. You will log, track, and resolve Service Desk tickets accurately and within defined SLAs (Service Level Agreements). You will troubleshoot hardware and software issues to minimize downtime and disruption. You will collaborate with internal IT teams to escalate and resolve complex scenarios. You will build and maintain knowledge base articles to enable faster resolutions. The ideal candidate will have a client-focused mindset with the ability to support users across diverse cultures. Strong verbal and written communication skills are essential for this role. You should be able to manage multiple tickets and prioritize under pressure. You should be willing to work in rotational shifts (24x7 environment). A problem-solving approach and attention to detail are also required. Cognizant offers a structured training program for freshers, career progression within Digital Workplace Practice, and benefits such as health insurance, PF, paid leaves, and more. As a Service Desk Analyst, you will have the opportunity to work with a global client base across US, UK, and other markets. You will be part of a dynamic team that is committed to delivering exceptional service to clients. If you are a motivated and customer-focused individual who is passionate about providing technical support, then this role may be the perfect fit for you. Join Cognizant's Digital Workplace Practice and be a part of a team that is shaping the future of technology and business.