MS Service Engineer (L1)

Round 1: Technical screening via phone or online test → Round 2: Technical interview with senior engineer focusing on networking fundamentals and troubleshooting scenarios → Round 3: HR interview to assess cultural fit and communication skills

NTT DATA fosters a collaborative and inclusive work environment with a focus on continuous learning and professional growth. Employees benefit from structured training programs, mentorship, and exposure to global projects while maintaining a healthy work‑life balance.

Candidates usually undergo a three‑round interview process: an initial technical screening, a detailed technical interview covering networking fundamentals and troubleshooting, and a final HR round. The technical rounds are moderately challenging, focusing on real‑world scenarios and basic coding or scripting questions. Clear communication and a structured problem‑solving approach are key to success.

Bachelor’s degree in Information Technology, Computer Science, or related field with a minimum of 60% marks or 6.0 CGPA; no backlogs allowed. Must hold CCNA or an equivalent networking certification. Completion of a relevant internship or hands‑on experience in networking, data centers, or infrastructure is preferred.

NTT DATA, a leading global technology services provider and part of the NTT Group, has been delivering innovative solutions across consulting, digital, and infrastructure domains for over 50 years. With a strong presence in India, the company focuses on helping enterprises transform through technology, AI, cloud, and managed services. NTT DATA’s culture emphasizes continuous learning, collaboration, and a customer‑centric mindset, making it an attractive destination for fresh graduates who want to grow in a global environment. The Entry Level Network Engineer role, titled MS Service Engineer (L1), is situated in Mumbai’s bustling IT hub. As a first‑line engineer in the Networking Managed Services team, you will monitor client infrastructure, identify and troubleshoot incidents, and restore services swiftly. Your day will involve working with Cisco, Juniper, Palo Alto, Fortinet, and Meraki devices, configuring routing protocols such as BGP, OSPF, and EIGRP, and using monitoring tools like LogicMonitor and SecureCRT. Key responsibilities include: 1. Monitoring client networks and infrastructure for performance and uptime. 2. Investigating and resolving first‑line incidents and service requests. 3. Escalating complex issues to higher tiers while ensuring proper documentation. 4. Performing routine configuration and maintenance tasks. 5. Communicating status updates to clients via phone or chat. 6. Updating knowledge base articles and process documentation. 7. Identifying automation opportunities to improve efficiency. 8. Supporting project‑related activities as required. 9. Maintaining continuity across shift changes. 10. Adhering to SLAs and incident management best practices. The tech stack you’ll work with includes Cisco IOS, Juniper Junos, Palo Alto PAN‑OS, Fortinet FortiOS, Meraki Cloud, BGP, OSPF, EIGRP, VPN technologies, LogicMonitor, SecureCRT, and other monitoring agents. Career growth starts with foundational networking skills and can lead to roles in Network Engineering, Network Security, Cloud Networking, Infrastructure Engineering, or IT Service Management. NTT DATA offers structured learning paths, certifications, and exposure to global projects, enabling you to specialize and advance quickly. Why join NTT DATA? The company offers a supportive learning environment, mentorship from seasoned professionals, and opportunities to work on diverse, high‑impact projects. With a global footprint, you’ll gain exposure to international clients and cutting‑edge technologies while enjoying a balanced work‑life culture and competitive benefits.