Associate/Sr. Associate

Round 1: Preliminary screening → Round 2: Aptitude/assessment test → Round 3: HR interview

Sutherland promotes a collaborative and inclusive work culture that values continuous learning and innovation. Employees enjoy flexible remote work options, regular virtual team building activities, and a clear career progression path. The company balances professional growth with a healthy work‑life balance, ensuring that employees can thrive both personally and professionally.

Candidates typically go through three rounds: a preliminary screening, an aptitude or assessment test covering logical reasoning and basic math, and a final HR interview focusing on behavioral questions and cultural fit. The process is designed to evaluate both technical aptitude and soft skills, with an emphasis on customer service mindset and adaptability to shift work. Preparation tips include practicing mock tests, reviewing basic accounting concepts, and familiarizing oneself with SAP and Salesforce basics.

Graduates with any branch, 0-3 years of experience, strong numerical, analytical and communication skills, basic knowledge of accounting and MS Excel, willingness to work in shifts, experience with SAP, Salesforce, HPSM, understanding of O2C sub‑processes, problem‑solving and customer service mindset. No backlog allowed; candidates must have a minimum of 50% in all semesters.

Sutherland is a leading global digital transformation company that delivers business process and technology services to clients across a wide range of industries. With a presence in over 30 countries and a workforce of more than 70,000 employees, Sutherland has built a reputation for innovation, customer-centricity, and a strong focus on employee growth. The company’s culture is built around continuous learning, collaboration, and a commitment to delivering measurable results for its clients. As a remote-first organization, Sutherland empowers its employees to work from anywhere while maintaining a high level of engagement and productivity through robust digital tools and regular virtual team interactions. The Associate role is a back‑office position designed for fresh graduates who are eager to start their career in the digital and customer service domain. The role involves processing customer orders, invoices, and payments in ERP systems, monitoring accounts receivable, performing cash application, and resolving billing discrepancies. Associates work closely with Sales, Billing & Collections teams and support credit control and customer account reconciliation. The job also requires ensuring compliance with SOX and audit standards, and collaborating with cross‑functional teams to streamline processes. Key responsibilities include: 1. Process customer orders, invoices, and payments in ERP systems. 2. Monitor accounts receivable and follow up on collections. 3. Perform cash application and resolve billing discrepancies. 4. Support credit control and customer account reconciliation. 5. Collaborate with Sales, Billing & Collections teams. 6. Ensure compliance with SOX and audit standards. 7. Maintain accurate data entry and documentation. 8. Participate in continuous improvement initiatives. 9. Handle escalated customer queries with professionalism. 10. Adhere to shift schedules and maintain high productivity. The technical stack for this role includes SAP, Salesforce, and HPSM, along with strong proficiency in MS Excel. Knowledge of Order‑to‑Cash (O2C) sub‑processes is highly valued. The role offers a clear growth path: from Associate to Senior Associate, then to Team Lead, and eventually to Manager or Process Improvement Lead, with opportunities for cross‑functional training and certifications. Why join Sutherland? The company offers competitive compensation, a flexible remote work environment, and a culture that encourages innovation and professional development. Employees benefit from structured onboarding, mentorship programs, and access to global projects that broaden their skill set. Sutherland’s commitment to work‑life balance, combined with a supportive team culture, makes it an attractive destination for fresh graduates looking to build a long‑term career in digital transformation and customer service.