Jr. Customer Support Analyst

The typical interview experience for LinkedIn involves an initial online assessment followed by two technical rounds and a final HR discussion. The aptitude test evaluates quantitative, logical, and verbal abilities, while technical rounds focus on data handling, Excel proficiency, and scenario‑based problem solving. HR assesses cultural fit, communication skills, and motivation. Preparation should include mock tests, Excel drills, and clear articulation of past project experiences.

Round 1: Online aptitude test (quantitative, logical reasoning, English) → Round 2: Technical/Domain interview focusing on data handling, Excel, and scenario‑based problem solving → Round 3: HR interview assessing cultural fit, communication skills, and career aspirations

LinkedIn is renowned for its employee‑first culture, offering a blend of high‑impact work and strong work‑life balance. The company promotes continuous learning through internal courses, mentorship, and a transparent feedback loop. Employees benefit from generous benefits, flexible remote‑work options, and a collaborative environment that encourages innovation and personal growth.

• Minimum: Bachelor’s degree (B.E, B.Tech, B.Sc, B.A, B.B.A) • Preferred streams: Business Administration, Mathematics, Statistics, Economics, Engineering • No specific percentage requirement mentioned; candidates should have a solid academic record • Open to freshers as well as candidates with relevant experience • No backlog policy specified; candidates should have cleared all semesters at the time of joining • Must possess strong analytical ability, attention to detail, and proficient English communication (written & verbal) • Ability to work in a multicultural, collaborative environment.

NielsenIQ is a global leader in measurement and data analytics, helping clients understand what consumers watch and buy. With a presence in over 100 countries, NielsenIQ combines deep industry expertise with cutting‑edge technology to deliver actionable insights that drive growth for brands, retailers, and media companies. The company’s culture emphasizes curiosity, collaboration, and continuous learning, encouraging employees to challenge the status quo and innovate in a data‑driven environment. Working at NielsenIQ means being part of a diverse, multicultural team that values integrity, client focus, and a relentless pursuit of excellence. The Jr. Customer Support Analyst role is an entry‑level position designed for fresh graduates or early‑career professionals who are passionate about data, customer service, and process optimization. As a bridge between NielsenIQ’s data delivery engines and its global client base, the analyst ensures that every snapshot, data extract, and report meets the highest standards of accuracy and timeliness. The role offers exposure to large‑scale data operations, cross‑functional collaboration, and the opportunity to develop a solid foundation in analytics and stakeholder management. Key Responsibilities: 1. Manage assigned customer deliverables and respond to queries within agreed SLAs. 2. Support snapshot and data‑extract delivery, ensuring alignment with customer specifications. 3. Perform regular data quality checks and flag inconsistencies before delivery. 4. Investigate and coordinate resolution of data‑related issues across internal teams. 5. Handle process and product change requests, documenting impacts on deliverables. 6. Triage customer requests, providing clear resolutions and status updates. 7. Track actions, improvements, and KPI metrics related to on‑time delivery and data accuracy. 8. Collaborate with NielsenIQ market and service teams to implement corrective actions. 9. Contribute to change‑management initiatives and standardization of recurring deliverables. 10. Operate effectively in a hybrid, multicultural environment, adhering to service discipline. Tech Stack & Tools: Proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros), basic SQL for data extraction, familiarity with data visualization tools (Power BI/Tableau) is a plus, and experience with ticketing systems (e.g., ServiceNow) for request management. Growth Path: Starting as a Jr. Analyst, high performers can progress to Senior Analyst, then to Team Lead or Operations Manager, eventually moving into specialized analytics or client‑facing consulting roles. NielsenIQ invests heavily in internal training, certifications, and mentorship programs to accelerate career growth. Why Join NielsenIQ? The company offers a vibrant learning environment, exposure to global clients, and the chance to work with massive datasets that influence real‑world business decisions. Employees enjoy competitive compensation, flexible hybrid work arrangements, and a supportive culture that celebrates diversity and innovation.