Customer Service Coordinator

Round 1: Online Aptitude Test (logical reasoning, quantitative & verbal) → Round 2: Technical Interview (customer handling scenarios, basic Windows troubleshooting, ticketing tools) → Round 3: HR Interview (behavioral fit, motivation, salary expectations)

Oracle promotes a collaborative culture that balances high performance with employee well‑being. Employees benefit from structured learning paths, mentorship programs and a clear emphasis on work‑life balance, especially in its Bengaluru campus where flexible timings and remote‑work options are increasingly supported.

Oracle’s interview process typically starts with a timed online aptitude test, followed by a technical interview that focuses on customer‑service scenarios, basic Windows troubleshooting and ticketing workflow. The final HR round assesses cultural fit and communication skills. Candidates should practice clear articulation of problem‑solving steps and be ready with examples of handling difficult customers.

Any graduate (B.Tech/B.E., B.Sc., B.Com, BA or equivalent) with a minimum of 60% aggregate in the final year; no active backlogs; English proficiency (read, write, speak); batch years 2024‑2026; Indian citizenship or eligibility to work in India; willingness to work from Bengaluru office.

Oracle is a global leader in cloud infrastructure, database technologies and enterprise applications, serving millions of customers across diverse industries. With a strong focus on innovation, inclusion and employee development, Oracle offers a structured yet dynamic work environment where fresh talent can grow alongside seasoned professionals. The company’s Indian operations, especially in Bengaluru, act as a hub for customer support, product development and cloud services, providing ample exposure to cutting‑edge technologies and best‑in‑class processes. As a Customer Service Coordinator, you will be the first point of contact for Oracle’s enterprise customers seeking assistance with product access, account management, configuration, support entitlements and general technical issues. The role blends real‑time communication—through phone, email, chat and ticketing platforms—with systematic problem‑solving, ensuring that each customer interaction is logged, investigated and resolved or escalated appropriately. You will work closely with senior support engineers, product teams and account managers to deliver a seamless support experience. Key responsibilities include: responding to inbound customer queries via multiple channels; creating and updating support tickets with accurate details; diagnosing basic Windows‑related issues and guiding users through troubleshooting steps; managing service requests and entitlement verification; documenting resolutions and knowledge‑base articles; escalating complex problems to higher‑level technical teams; maintaining SLA compliance and monitoring ticket queues; collaborating with cross‑functional teams to provide feedback on recurring issues; and continuously improving communication skills through regular training sessions. The technical stack you will interact with primarily comprises Microsoft Windows operating systems, Oracle’s cloud service portals, internal ticketing tools (such as ServiceNow or Oracle Service Cloud), and basic networking utilities. While deep programming knowledge is not required, familiarity with operating‑system settings, user account management and remote desktop tools will be advantageous. Career progression from this entry‑level position is well‑defined. After gaining experience, you can move into roles such as IT Support Engineer, Service Desk Analyst, Technical Support Engineer, Application Support Analyst, or even Cloud Support Associate. Oracle’s internal mobility programs and continuous learning platforms enable you to acquire certifications and specialize in areas like cloud infrastructure, database administration or cybersecurity. Why join Oracle? Apart from a competitive salary and comprehensive benefits, you will be part of a globally recognized brand that invests heavily in employee growth. The exposure to enterprise‑grade customers, structured mentorship, and access to Oracle’s learning ecosystem make this role an ideal launchpad for a long‑term career in technology support and beyond.