Junior Customer Service Executive

Round 1: Aptitude Test (quantitative, logical reasoning, English) → Round 2: Technical Interview (telecom concepts, scenario‑based questions, communication skills) → Round 3: HR Interview (fitment, motivation, salary discussion)

Tata Communications promotes a collaborative work culture where innovation is encouraged and employees are given autonomy to experiment. The company invests heavily in learning platforms, mentorship programs, and offers a balanced work‑life environment with flexible timings for eligible roles.

The interview process at Tata Communications typically spans three rounds. The first round is a timed aptitude test covering quantitative, logical, and verbal sections. The second round is a technical interview focusing on basic telecom concepts, networking fundamentals, and situational problem‑solving, along with an assessment of communication skills. The final HR round evaluates cultural fit, motivation, and salary expectations. Candidates are advised to brush up on core telecom standards, practice clear articulation, and be ready with real‑world examples of teamwork.

• Minimum qualification: B.E / B.Tech (any stream) from a recognized university. • Minimum aggregate: 60% (or equivalent CGPA). • Batch year: 2025 or 2026 (freshers preferred). • No active backlogs at the time of joining. • Must possess a government‑issued photo ID and updated resume. • Ability to communicate fluently in English (both written and verbal).

Tata Communications is a global digital ecosystem enabler that powers the fast‑growing digital economy across more than 190 countries and territories. With a heritage of over two decades in telecommunications, the company offers end‑to‑end solutions in cloud, mobility, IoT, network, security and collaboration. Its transformation services arm, Tata Communications Transformation Services (TCTS), works with Fortune‑500 enterprises, helping them modernise their network infrastructure and deliver seamless digital experiences. The organisation is known for a culture that blends cutting‑edge technology with a strong emphasis on customer obsession, diversity, and continuous learning. The role of Junior Customer Service Executive is designed for fresh engineering graduates who want to step directly into the core telecom and networking domain. As a front‑line liaison between international enterprise clients and internal delivery teams, you will gain exposure to large‑scale network deployments, service order management, and SLA compliance. The position offers a fast‑track career path where high performers can move into senior service delivery, account management, or specialised technical roles within a few years. Key Responsibilities: 1. Ensure seamless delivery of infrastructure services for international enterprise accounts. 2. Coordinate with Outer Line Operators (OLO) and suppliers to schedule field deployments. 3. Validate hardware/software installations and verify compliance with client SLAs. 4. Initiate and manage escalation loops for any project or provisioning delays. 5. Maintain proactive "Keep Customer Informed" (KCI) communication matrices. 6. Handle end‑to‑end service orders from entry setup to final configuration handover. 7. Track and report SLA metrics, ensuring timely remediation of any breaches. 8. Collaborate with cross‑functional teams—network engineers, provisioning, and finance—to resolve customer issues. 9. Document all service activities in the CRM system for audit and reporting purposes. 10. Participate in continuous improvement initiatives to enhance service delivery efficiency. Tech Stack & Tools: Basic understanding of networking concepts (IP, VLAN, routing), familiarity with telecom standards (ITU, 3GPP), MS Office suite, CRM/ITSM tools, and exposure to monitoring platforms such as Nagios or SolarWinds is advantageous. Growth Path: Starting as a Junior Executive, you can progress to Senior Customer Service Executive, Service Delivery Manager, and eventually to roles like Program Manager or Solutions Architect, depending on performance and additional certifications. Why Join Tata Communications? The company offers a vibrant, multicultural environment, world‑class mentorship, and the chance to work on global projects that shape the future of digital connectivity. Competitive compensation, robust learning programs, and clear promotion tracks make it an ideal launchpad for a long‑term telecom career.