Support Specialist

The Sage interview process typically starts with an online aptitude test followed by a technical support interview that probes your troubleshooting methodology. Subsequent rounds assess communication skills through scenario‑based questions, and a final HR interview evaluates cultural fit and career aspirations. Preparation should focus on clear articulation, logical problem solving, and familiarity with SaaS support tools.

Sage promotes a collaborative, learning‑focused environment where employees are encouraged to experiment and share knowledge. The company offers flexible work‑from‑home policies, regular skill‑upgradation sessions, and clear career progression paths, ensuring a healthy work‑life balance for its staff.

Bachelor’s or Master’s degree in any discipline (preferably Computer Science, Information Technology, Engineering, or related fields). Minimum aggregate of 60% (or equivalent CGPA). No active backlogs at the time of application. Freshers are welcome; prior experience in customer support, HRIS/HCM, or payroll technology is a plus but not mandatory. Candidates must have strong written and verbal communication skills in English and be comfortable working in a fast‑paced, remote environment.

Round 1: Online Assessment / Initial Screening → Round 2: Technical / Support Interview → Round 3: Customer Service / Scenario‑Based Round → Round 4: Managerial Interview → Round 5: HR / Final Interview

Sage is a global leader in enterprise resource planning (ERP) and cloud‑based business management solutions. With a strong foothold in the Indian market, Sage helps organisations of all sizes streamline finance, payroll, HR, and customer relationship processes. The company prides itself on a culture of continuous learning, innovation, and customer‑centricity, offering employees a platform to grow alongside cutting‑edge technology. As part of its aggressive expansion, Sage is building a robust support ecosystem to ensure its SaaS products deliver seamless experiences to millions of users worldwide. The Support Specialist role is designed for fresh graduates who are eager to start a career in technical support. You will act as the first point of contact for customers facing product‑related issues, guiding them through troubleshooting steps, reproducing problems in controlled environments, and delivering clear, actionable solutions. The position is remote‑first, allowing you to work from the comfort of your home while collaborating with cross‑functional teams across Bangalore and other locations. Key Responsibilities: 1. Own end‑to‑end customer cases, performing detailed technical investigations to identify root causes. 2. Replicate reported issues in test labs and validate fixes before communicating them to customers. 3. Collaborate with product, engineering, and QA teams to escalate confirmed defects and suggest improvements. 4. Provide clear, step‑by‑step guidance to users via phone, email, or chat, ensuring a positive support experience. 5. Maintain comprehensive case notes, troubleshooting paths, and knowledge‑base articles for future reference. 6. Analyse ticket trends, identify recurring problems, and recommend process or product enhancements. 7. Use ticketing tools (e.g., ServiceNow, JIRA) to track, prioritize, and resolve incidents within SLA targets. 8. Participate in regular training sessions to stay updated on new product releases and support best practices. 9. Contribute to internal documentation, FAQs, and self‑service resources. 10. Assist in on‑call rotations and after‑hours support as needed. Tech Stack & Tools: SaaS platforms, Windows/Linux OS, basic networking, SQL queries, REST APIs, ticketing systems (ServiceNow, JIRA), remote desktop tools, and documentation suites (Confluence, SharePoint). Growth Path: Starting as a Support Specialist, high performers can progress to Senior Support Engineer, Technical Account Manager, or Product Support Lead within 2‑3 years. The role also opens pathways to specialized tracks such as Cloud Operations, Customer Success, or Product Management. Why Join Sage? You will gain hands‑on experience with industry‑leading ERP solutions, receive mentorship from seasoned engineers, and enjoy a flexible work‑from‑home setup. Sage’s commitment to employee development, competitive compensation, and a collaborative culture makes it an ideal launchpad for a thriving tech support career.