Central Operations Support Executive

Amazon’s interview process usually starts with a timed online assessment focusing on quantitative aptitude, data interpretation and logical reasoning. Shortlisted candidates face two to three technical rounds where they are evaluated on Excel‑based case studies, scenario analysis, and problem‑solving abilities. The final HR round tests alignment with Amazon’s Leadership Principles through behavioural questions. Preparation should include mock assessments, practicing Excel functions, and rehearsing STAR‑based answers.

Amazon’s work culture is fast‑paced and data‑driven, encouraging employees to think big and act with ownership. The company offers robust learning resources, clear promotion pathways, and a merit‑based reward system, while maintaining a focus on work‑life balance through flexible remote options.

• Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics or any other quantitative/technical discipline. • Minimum aggregate of 60% (or CGPA equivalent). • Graduation batch between 2023 and 2026. • No active backlogs at the time of application. • Strong command of English (both written and verbal). • Comfortable working from a home environment with reliable internet connectivity.

Round 1: Online assessment (aptitude & logical reasoning) → Round 2: Technical/Analytical interview (Excel, data interpretation, scenario based questions) → Round 3: HR interview (behavioural, Amazon Leadership Principles).

Amazon is one of the world’s largest technology and e‑commerce conglomerates, operating across retail, cloud computing, logistics, digital entertainment and many other high‑tech domains. In India, Amazon has built a massive fulfillment network that powers millions of daily transactions, connecting sellers, buyers and delivery partners at scale. The company’s culture is driven by customer obsession, innovation, and a relentless focus on operational excellence, which creates a fast‑paced environment where fresh talent can grow quickly. The Central Operations Support Executive role is a work‑from‑home position that sits within Amazon’s External Fulfillment department. As a fresh graduate, you will act as the central nervous system for a set of seller sites, monitoring daily operational metrics, identifying anomalies, and coordinating with field executives and internal stakeholders to resolve issues before they impact the seller or customer experience. The role blends data‑driven analysis with strong communication, offering exposure to large‑scale e‑commerce operations without the need to be on‑site. Key responsibilities include: 1. Remote monitoring of assigned seller sites and daily operational dashboards. 2. Conducting outbound calls and sending emails to sellers and field teams to address performance gaps. 3. Tracking and analysing key metrics such as order fulfilment time, inventory health and exception rates. 4. Identifying patterns or disruptions in operations and escalating them through proper channels. 5. Coordinating with field executives to schedule corrective actions and follow‑ups. 6. Maintaining SOP compliance and suggesting process improvements based on data insights. 7. Preparing concise daily/weekly reports for senior leadership. 8. Assisting in the onboarding of new sellers by providing operational guidance. 9. Using Excel extensively for data manipulation; SQL knowledge is a plus for deeper analysis. 10. Ensuring a seamless seller experience that aligns with Amazon’s customer‑obsessed philosophy. The tech stack primarily involves Microsoft Excel, basic SQL queries, and internal Amazon monitoring tools. Over time, high‑performing executives can transition into Business Analyst, Program Manager, Supply Chain Analyst, or Operations Manager roles, leveraging the analytical and stakeholder‑management skills gained. Why join Amazon? You get to work with cutting‑edge operational technology, learn from some of the best minds in the industry, and enjoy clear career ladders that reward performance. The remote nature of the role provides flexibility while still offering the rigor and impact of a core Amazon operation. This is an ideal launchpad for graduates who love data, communication, and solving real‑world problems at scale.