Jr Team Member – Network Operations & Support

Tata Communications typically conducts a three‑stage interview process. The first stage is an online aptitude test lasting 30‑40 minutes, focusing on quantitative, logical and verbal abilities. The second stage is a technical interview where interviewers probe basic networking concepts, order management scenarios, and Excel proficiency. The final HR round assesses cultural fit, communication skills and career goals. Overall difficulty is moderate; thorough preparation of networking fundamentals and aptitude practice greatly improves chances.

Tata Communications promotes a collaborative environment where cross‑functional teamwork is encouraged. Employees benefit from structured learning programs, mentorship, and a clear career progression framework. The company emphasizes work‑life balance with flexible timings and occasional remote work options.

Graduates (B.E/B.Tech/B.Sc/M.Sc) in Electronics, Telecommunication, Computer Science, IT or related fields; Minimum 60% aggregate (55% for SC/ST); Batch 2025‑2026; Maximum one back‑log allowed; Strong communication skills in English; Basic understanding of networking concepts.

Round 1: Online Aptitude Test (Logical reasoning, quantitative, verbal) → Round 2: Technical Interview (network basics, scenario based questions, Excel proficiency) → Round 3: HR Interview (behavioral fit, communication, career aspirations)

Tata Communications is a global leader in digital infrastructure, offering a portfolio that spans network, cloud, mobility, IoT, security, collaboration, and media services. With a presence in more than 200 countries and a customer base that includes Fortune‑500 enterprises, the company prides itself on delivering reliable, high‑performance connectivity solutions. Its culture emphasizes innovation, agility, and continuous learning, enabling employees to work on cutting‑edge technologies while collaborating across borders. The Jr Team Member – Network Operations & Support role is positioned within the Platform Planning & Network Design department and is tailored for fresh graduates with 0‑1 year of experience. The position focuses on international service delivery, order management, supplier coordination, and escalation handling. Candidates will act as a bridge between customers, internal engineering teams, and field resources to ensure that network services are provisioned, activated, and maintained according to agreed Service Level Agreements (SLAs). Key responsibilities include: 1. Track and manage customer orders from initiation to closure, ensuring accurate documentation. 2. Coordinate with suppliers and field engineers for timely installation and activation of network services. 3. Monitor network performance metrics and raise escalations for any SLA breaches. 4. Prepare and share regular status updates with international customers and internal stakeholders. 5. Assist the planning team with basic network design inputs and capacity forecasting. 6. Maintain and update records in Microsoft Excel and PowerPoint for reporting purposes. 7. Participate in daily operational meetings to discuss pending issues and action items. 8. Support the resolution of service tickets by gathering required information and liaising with technical teams. 9. Contribute to process improvement initiatives by identifying bottlenecks in order flow. 10. Ensure compliance with company policies, security standards, and documentation guidelines. The tech stack is primarily operational tools such as Microsoft Office Suite, ticketing systems, and basic networking knowledge (TCP/IP, LAN/WAN, routing concepts). With experience, employees can transition to roles like Network Operations Engineer, Service Delivery Engineer, or Network Planning Engineer. The growth path is well‑defined, offering exposure to both technical and customer‑facing aspects of telecom, which prepares candidates for senior engineering or managerial positions. Joining Tata Communications provides a unique opportunity to work on international projects, develop a strong professional network, and gain hands‑on experience in a fast‑growing industry.