Non Voice Fresher

Round 1: Technical Interview → Round 2: HR Interview (based on company knowledge)

Capgemini's culture is built around the values of respect, responsibility, and collaboration. They strive to create an environment where their employees feel valued, empowered, and supported. This enables them to deliver exceptional results for their clients and drive their own personal and professional growth.

The Capgemini interview process typically consists of a technical interview and an HR interview. The technical interview assesses your problem-solving skills, logical thinking, and technical knowledge. The HR interview evaluates your communication skills, teamwork experience, and cultural fit. Be prepared to answer common questions such as 'Tell me about yourself,' 'Why do you want to work in customer support?' and 'How would you handle an angry customer through email?' Practice your responses and be confident in your abilities.

Graduates in any discipline. Additional customer service certification can be an advantage.

Capgemini is a global leader in consulting, technology services, and digital transformation. With over 270,000 employees in more than 40 countries, Capgemini is one of the world's foremost providers of consulting, technology, and outsourcing services. The company helps its clients transform in order to improve their performance and competitive positioning. They achieve this by providing them with business and technology consulting services, as well as outsourcing services in areas such as application development and maintenance, infrastructure management, and business process outsourcing. Capgemini's unique approach combines a deep understanding of business with expertise in cutting-edge technologies. This enables them to deliver innovative solutions that meet the needs of their clients' businesses. Capgemini's culture is built around the values of respect, responsibility, and collaboration. They strive to create an environment where their employees feel valued, empowered, and supported. This enables them to deliver exceptional results for their clients and drive their own personal and professional growth. The Non Voice Fresher role at Capgemini is an exciting opportunity for fresh graduates to begin their professional journey in a customer support environment. As a Non Voice Customer Support Executive, you will be responsible for handling customer queries through webforms, emails, and other written communication channels. You will need to carefully understand the customer's problem, check the available information, and provide a professional response. Some issues may require assistance from another department, in which case you will coordinate with the relevant internal team and continue following up until the issue is resolved. Key Responsibilities: * Customer Query Handling: Handle customer queries, complaints, and service requests received through webforms, email, non-voice support channels, and internal customer service systems. * Written Customer Support: Provide clear, accurate, and professional responses to customer queries through written communication channels. * Ticket Management: Properly track every customer request, acknowledging tickets, updating case information, recording actions taken, and ensuring requests are closed within the defined turnaround time. * Internal Coordination: Coordinate with internal departments to resolve customer issues that cannot be solved by the support team alone. * Issue Escalation: Recognize when an issue requires additional support instead of delaying the customer's resolution. * Identifying Recurring Problems: Identify repeated customer issues and share information with team leaders or supervisors to investigate and address recurring issues. The Non Voice Fresher role at Capgemini provides exposure to customer communication, ticket management, internal coordination, process adherence, and issue resolution. This role is particularly suitable for fresh graduates looking to gain their first professional experience. With experience, employees may explore career paths such as Senior Customer Support Executive, Customer Service Specialist, Process Associate, Quality Analyst, Team Leader, Customer Experience Specialist, Operations Analyst, Business Analyst, and more. Why Join Capgemini? * Gain practical workplace skills and experience in customer support. * Develop strong written communication and problem-solving skills. * Work in a dynamic and collaborative environment with a global leader in consulting, technology services, and digital transformation. * Explore career paths and growth opportunities within the company. * Enjoy a competitive salary and benefits package. * Work-life balance and flexible working arrangements. * Opportunities for professional development and training. If you have good English communication, typing accuracy, attention to detail, and a customer-first mindset, the Capgemini Freshers Recruitment opportunity is worth considering. Apply now to take the first step in your professional journey.