IT Customer Service New Associate

Round 1: Technical interview → Round 2: HR interview → Round 3: Final round (based on company knowledge)

Accenture has a dynamic and inclusive work culture that values innovation, integrity, and collaboration. We prioritize work-life balance and provide our employees with flexible working hours and opportunities for professional development. Our company culture is built on four core values: Client Value, One Global Network, Innovation, and Integrity. We believe in fostering a culture of innovation, where our employees can share their ideas and collaborate to solve complex problems.

The typical Accenture interview experience includes a technical interview, HR interview, and final round. The technical interview assesses the candidate's technical skills and knowledge, while the HR interview evaluates the candidate's communication skills and cultural fit. The final round is based on the company's knowledge and assesses the candidate's overall fit for the role. It is recommended to prepare well in advance and practice problem-solving skills to increase the chances of success.

Any Graduation, 0 to 1 years of experience, Any branch, Any percentage, Any batch, No backlog policy

Accenture is a leading global professional services company that helps clients improve their performance and address their toughest challenges. With expertise across more than 40 industries, Accenture drives innovation to improve the way the world works and lives. Accenture is a place where you can achieve your goals, develop your skills, and make a meaningful impact. Our company culture is built on four core values: Client Value, One Global Network, Innovation, and Integrity. We believe in fostering a culture of innovation, where our employees can share their ideas and collaborate to solve complex problems. Our work culture is dynamic, and we encourage our employees to take ownership of their work and contribute to the company's growth. We also prioritize work-life balance, providing our employees with flexible working hours and opportunities for professional development. As a result, Accenture has been consistently ranked as one of the best places to work by various publications and organizations. In this role, you will be aligned with our Customer Support vertical and help us in managing/resolving customers' queries, handling escalations and complaints of dissatisfied customers, and giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. Your primary interaction will be within your own team and your direct supervisor. You will be given detailed instructions on all tasks, and the decisions you make will impact your own work and be closely supervised. This role may require you to work in rotational shifts. As an IT Customer Service New Associate, you will be responsible for solving routine problems, largely through precedent and referral to general guidelines. You will be an individual contributor as part of a team with a predetermined, narrow scope of work. Your key responsibilities will include: Managing and resolving customers' queries, handling escalations and complaints of dissatisfied customers, and giving best resolutions. Closing the fault and complaints within SLA's. Providing excellent written and spoken English skills, strong comprehension and analytical skills to understand customers' needs and provide solutions based on analysis of the account. Ability to multitask and work with multiple tools to provide the best resolution. Functional knowledge of using CRM solution and MS Excel. Domain knowledge of US Customer Service, preferably Telecom industry. Typing speed of 25 words per minute with 85% accuracy. Sales/Retention/Tech experience would be an added advantage. Willingness to work mainly US shifts in a 24/7 environment with shift rotations. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. The role requires the candidate to be confident, probe for responses, and empathize with customers. The candidate should be customer-centric with strong conversational skills. The role is ideal for individuals who are passionate about customer service, have excellent communication skills, and are able to work in a fast-paced environment. If you are looking for a challenging role that will help you grow professionally and personally, this is the perfect opportunity for you. At Accenture, we offer a competitive salary, comprehensive benefits, and opportunities for professional development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are passionate about customer service and want to make a meaningful impact, apply for this role today.