SPS Associate, SPS

The typical interview experience for SPS is a combination of phone/video screening, technical assessment, and HR interview. The questions are mostly related to customer centricity, critical thinking, decision-making, communication, problem-solving, adaptability, teamwork, time management, data security, logical reasoning, and continuous learning. The interviewers are mostly from the customer support team and the technical team.

SPS has a positive and cooperative team environment. The company provides opportunities for growth and development. The work-life balance is good.

Graduate, Fluent in English language, Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel), Typing skills of 30 words per minute with an accuracy of 93%

Round 1: Phone/Video Screening → Round 2: Technical Assessment → Round 3: HR Interview

SPS is a company that provides operational support to Selling Partners who sell on Amazon stores. The company is responsible for providing timely and accurate operational support to Selling Partners, and the successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. The role of a SP-Support associate is to act as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. As a SP-Support associate, you will be working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. You will be resolving complex queries from Selling Partners leveraging strong critical thinking and decision-making skills. You will be providing exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. You will be adeptly navigating multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively. You will be demonstrating effective, clear and professional written and oral communication. You will be listening closely and empathetically to Selling Partners: understanding, paraphrasing, and prioritizing SP’s needs, then providing appropriate solutions. You will be consistently delivering on Selling Partner experience and efficiency (quality/productivity) goals. You will be able to maintain excellent levels of confidentiality and data security standards. Also, you will be adhering to company policies, code of conduct and a commitment to exceptional Selling Partner service. You will be actively seeking solutions through logical reasoning and data interpretation independently. You will be fostering a positive and cooperative team environment. You will be demonstrating Enthusiasm for learning and commitment to continuous improvement. The company overview of SPS is that it is a company that provides operational support to Selling Partners who sell on Amazon stores. The company is responsible for providing timely and accurate operational support to Selling Partners, and the successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. The role summary of a SP-Support associate is to act as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. The key responsibilities of a SP-Support associate are: 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills. 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively. 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Fosters a positive and cooperative team environment. 10. Demonstrates Enthusiasm for learning and commitment to continuous improvement