Seller Support On boarding Associate

The Amazon interview process typically consists of three rounds: a technical round, an HR round, and a final round. The technical round assesses the candidate's technical skills and knowledge, while the HR round evaluates their communication and interpersonal skills. The final round is a chance for the candidate to ask questions and demonstrate their fit for the company culture.

Amazon's work culture is known for its collaborative and innovative environment. The company offers a range of benefits, including competitive salaries, comprehensive health insurance, and a 401(k) matching program. Amazon also offers a range of training and development opportunities, including online courses, mentorship programs, and leadership development programs.

Any Graduation, Language: English and Hindi, Experience within a customer service environment preferred, Desire to expand skills into new areas, Technical (Computers & Internet) savvy is required, Business acumen in areas of e-commerce and retail, Committed seller advocate, drive process & tool improvements, Enthusiasm and strong self-motivation, Strong prioritization and time management skills, with a high degree of flexibility, Embrace constant change with flexibility and good grace, Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow, Demonstrates effective communication, composure, and professional attitude, Exemplary performance record, particularly with regard to quality & productivity, Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Round 1: Technical Round → Round 2: HR Round → Round 3: Final Round

Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. The company was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington. Amazon is known for its customer-centric approach and commitment to innovation. The company's mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Amazon's work culture is known for its collaborative and innovative environment. The company offers a range of benefits, including competitive salaries, comprehensive health insurance, and a 401(k) matching program. Amazon also offers a range of training and development opportunities, including online courses, mentorship programs, and leadership development programs. The company's growth opportunities are vast, with many employees starting as entry-level employees and working their way up to leadership positions. Why join Amazon? Amazon offers a unique opportunity to work with a company that is changing the way people shop and live. The company's commitment to innovation and customer satisfaction makes it an exciting place to work. Additionally, Amazon offers a range of benefits and growth opportunities that make it an attractive choice for job seekers. Whether you're looking for a challenging role or a chance to make a real difference, Amazon is a great place to start your career. Key responsibilities of the Seller Support Onboarding Associate include: * Providing phone and/or e-mail support to 3rd party sellers on the Amazon platform * On-boarding New Selling partners to the Amazon .IN platform * Addressing chronic system issues and providing process improvements * Developing internal documentation and contributing to a team environment * Maintaining a positive and professional demeanor and effectively managing sensitive issues * Demonstrating excellent time-management skills and the ability to work independently * Contributing to a positive team environment and proactively aiding team members with difficult contacts as needed * Maintaining acceptable performance metrics such as quality, productivity, first contact resolution, and attendance * Actively seeking solutions through logical reasoning and data interpretation skills and identifying trends to appropriate channel including improvement suggestions * Liaising with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions The Seller Support Onboarding Associate will be required to work 24/7 shifts and will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate will have an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. The tech stack required for this role includes MS Office Application Excel and Internet Explorer / Mozilla Firefox. The growth path for this role includes opportunities for advancement to leadership positions and the development of new skills and expertise. Why join Amazon? Amazon offers a unique opportunity to work with a company that is changing the way people shop and live. The company's commitment to innovation and customer satisfaction makes it an exciting place to work. Additionally, Amazon offers a range of benefits and growth opportunities that make it an attractive choice for job seekers. Whether you're looking for a challenging role or a chance to make a real difference, Amazon is a great place to start your career.