Process Executive

The Infosys BPM interview process typically starts with an online aptitude test covering quantitative, logical, and verbal sections. Successful candidates move to a technical interview focusing on MS Office proficiency, basic banking concepts, and scenario‑based problem solving. The final HR round assesses communication skills, shift flexibility, and cultural fit. Overall difficulty is moderate; thorough preparation of aptitude and domain basics greatly improves chances.

Infosys BPM is known for its collaborative work culture that emphasizes continuous learning and employee well‑being. The company offers structured career progression, regular upskilling programs, and a balanced approach to work‑life integration, especially for shift‑based roles.

Graduation (BBA, B.Com, Bachelor of Education) completed between 2022 and 2026; minimum 60% aggregate (or equivalent CGPA); no post‑graduation degree (pursuing or completed) allowed; 0‑1 years of work experience; proficiency in MS Office; willingness to work night or business‑aligned shifts; knowledge of banking/mortgage/insurance is a plus; no backlogs at the time of joining.

Round 1: Online Aptitude Test (logical reasoning, quantitative, verbal) → Round 2: Technical/Domain Interview (process knowledge, MS Office, banking basics) → Round 3: HR Interview (behavioral fit, shift availability, career aspirations)

Infosys BPM Limited, a subsidiary of the global technology giant Infosys, is a leading Business Process Management (BPM) services provider in India. With a strong focus on digital transformation, the company helps clients across banking, insurance, healthcare, and other sectors streamline operations, improve customer experience, and achieve cost efficiencies. Infosys BPM’s culture blends the technological expertise of its parent with a deep understanding of process excellence, offering a vibrant workplace that encourages continuous learning, collaboration, and innovation. The organization has a robust presence in Mangalore, leveraging the city’s talent pool to deliver high‑quality services to multinational clients. The role of Process Executive is an entry‑level position designed for fresh graduates who are eager to start a career in the BPO industry. As a Process Executive, you will be the front‑line operator handling day‑to‑day transactional work, ensuring that service level agreements (SLAs) are met, and maintaining the quality standards expected by the client. This position offers exposure to banking, mortgage, and insurance domains, providing a solid foundation for a long‑term career in process management and operations. **Key Responsibilities** 1. Deliver daily process targets while adhering to client‑defined SLAs. 2. Execute transactions accurately as per prescribed guidelines and timelines. 3. Follow the governance mechanisms and compliance protocols established with the client. 4. Work flexible shift timings, including night shifts, to align with business requirements. 5. Maintain high data quality and ensure proper documentation of all activities. 6. Identify and report process deviations or improvement opportunities. 7. Collaborate with team members and supervisors to resolve escalated issues. 8. Continuously update knowledge on banking, mortgage, and insurance products. 9. Adapt to changes in work methods or systems to improve performance. 10. Provide excellent customer service through effective communication and problem‑solving. **Technical Stack & Skills**: Proficiency in MS Office (Excel, Word, PowerPoint), basic understanding of banking and mortgage terminology, strong communication skills, attention to detail, and the ability to work in a 24×7 shift environment. **Growth Path**: Starting as a Process Executive, high performers can progress to Process Specialist, Team Lead, Operations Manager, and eventually senior leadership roles within Infosys BPM. The company offers regular training, certifications, and internal mobility programs to accelerate career growth. **Why Join Infosys BPM?**: The organization provides a structured learning environment, competitive compensation, and exposure to global best practices. Freshers gain hands‑on experience with industry‑leading clients, develop domain expertise, and benefit from Infosys’s strong brand reputation and employee development initiatives.