Tech Support Intern

Candidates typically face a three‑stage process: an initial phone screening, a technical round that includes SQL query writing and API debugging scenarios, followed by an HR interview focusing on communication and cultural fit. The difficulty is moderate, with emphasis on practical problem‑solving rather than theoretical depth. Preparing with real‑world SQL cases and reviewing common HTTP error codes helps candidates perform well.

BrightCHAMPS promotes a vibrant, learning‑centric culture where interns are treated as valued contributors. Employees enjoy a balanced work‑life schedule, flexible timings, and regular knowledge‑sharing sessions that accelerate personal growth. The company encourages internal mobility, allowing talent to explore different product and tech domains as they progress.

Pursuing or recently completed a degree in Computer Science, B.Tech, BCA, Engineering or a related field; minimum aggregate of 60%; no active backlogs at the time of joining; graduating batch preferably 2023‑2025; must be able to commit to a 6‑month internship; must have a functional laptop and be willing to work from the HSR Layout office in Bangalore.

Round 1: Screening call to assess motivation and basic fit → Round 2: Technical assessment focusing on SQL queries, API debugging and logical reasoning → Round 3: HR interview covering cultural fit, communication skills and internship logistics

BrightCHAMPS is a fast‑growing global ed‑tech platform that focuses on equipping children with next‑generation life skills such as financial literacy, robotics, and coding. Founded in India, the company has expanded its reach to multiple countries, delivering interactive learning experiences through a blend of online modules, live sessions, and hands‑on projects. With a mission to democratise quality education, BrightCHAMPS partners with schools, NGOs, and corporate sponsors to create a vibrant ecosystem where young learners can explore technology and entrepreneurship. The organisation prides itself on a culture of curiosity, collaboration, and continuous learning. Employees and interns alike are encouraged to experiment, share ideas, and take ownership of projects that have a direct impact on millions of learners. The company’s rapid growth has opened up diverse career pathways, from product development and content creation to data analytics and technical support, making it an attractive destination for fresh talent seeking real‑world exposure. **Role Summary** As a Tech Support Intern, you will be the first line of defence for internal and external stakeholders facing technical challenges. Working closely with the product and engineering teams, you will investigate issues, validate data, and assist in troubleshooting API interactions. This role offers a hands‑on environment where you can apply your SQL knowledge, sharpen logical reasoning, and gain practical exposure to HTTP protocols and browser debugging tools. **Key Responsibilities** 1. Respond to support tickets and queries related to data inconsistencies, API errors, and platform functionality. 2. Write and optimise SQL queries (joins, aggregations, filters) to extract, validate, and analyse data sets. 3. Use browser developer tools (Network, Console) to trace HTTP requests, identify error codes, and suggest fixes. 4. Collaborate with product managers and engineers to reproduce issues and document findings. 5. Assist in creating knowledge‑base articles and troubleshooting guides for recurring problems. 6. Participate in daily stand‑ups and provide status updates on ongoing investigations. 7. Conduct root‑cause analysis and propose preventive measures to reduce future incidents. 8. Support the QA team in testing new API releases and feature roll‑outs. 9. Maintain a log of resolved tickets and metrics to track support efficiency. 10. Continuously learn about BrightCHAMPS’ tech stack and emerging tools to improve support processes. **Tech Stack**: MySQL/PostgreSQL, RESTful APIs, HTTP/HTTPS, JSON, Chrome DevTools, Git, basic scripting (Python/ Bash). **Growth Path**: High‑performing interns can transition to full‑time Technical Support Engineer roles, move into Data Analyst positions, or explore product‑focused tracks such as QA or DevOps, depending on interests and skill development. **Why Join BrightCHAMPS?** The internship offers a blend of technical challenge and social impact, allowing you to contribute to an education platform that shapes future innovators. You will gain mentorship from seasoned engineers, work in a collaborative Bangalore office, and receive a stipend that recognises your contributions while you build a solid foundation for a tech career.