Application Support Engineer

Round 1: Online Assessment (aptitude & logical reasoning) → Round 2: Technical Interview (domain knowledge, problem solving) → Round 3: HR Interview (fit & motivation)

ATCI promotes a collaborative and inclusive work environment where learning is encouraged through regular training sessions and mentorship. Employees enjoy a balanced work‑life schedule with flexible timings and opportunities to work on diverse projects that accelerate career growth.

ATCI’s interview process typically starts with a timed online aptitude test, followed by a technical interview focusing on clinical data concepts, troubleshooting scenarios, and basic programming. The final HR round assesses cultural fit and communication skills. Preparation should include mock tests, reviewing data management fundamentals, and practicing clear articulation of problem‑solving steps.

Graduation (15 years of full‑time education) in any engineering, science or IT discipline; minimum 0‑2 years of experience; strong academic record (typically 60% or above); no active backlogs at the time of joining; eligible batch years 2023‑2026.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. With more than 775,000 employees worldwide, the firm helps clients transform and stay ahead of the curve through innovative technology solutions. In India, Accenture is known for its inclusive culture, continuous learning programs, and strong focus on employee well‑being, making it a preferred destination for fresh talent. The company’s Bengaluru office serves as a hub for multiple industry verticals, including healthcare and life sciences, where data‑driven solutions play a pivotal role. As an Application Support Engineer at ATCI (Accenture Technology & Consulting India), you will act as a software detective, diagnosing and resolving incidents across critical business applications. The role demands a keen eye for detail, strong analytical abilities, and the capacity to collaborate with cross‑functional teams to ensure uninterrupted service delivery. You will be exposed to real‑time production environments, gaining hands‑on experience with monitoring tools, incident management platforms, and data handling processes specific to clinical domains. Key responsibilities include: 1. Investigate and troubleshoot issues across multiple software components, ensuring timely resolution. 2. Document incidents, root‑cause analyses, and resolutions to enrich the team knowledge base. 3. Participate actively in problem‑solving discussions and post‑mortem reviews. 4. Monitor system performance metrics and raise alerts for any anomalies. 5. Collaborate with development, QA, and business teams to communicate technical findings. 6. Assist in creating and updating standard operating procedures for support activities. 7. Provide on‑call support as part of a rotational schedule. 8. Contribute to continuous improvement initiatives aimed at reducing incident recurrence. 9. Stay updated with the latest trends in clinical data management and related technologies. 10. Support onboarding of new team members by sharing best practices. The typical tech stack for this role includes SQL databases, Linux/Unix environments, scripting languages such as Python or Bash, monitoring tools like Splunk or AppDynamics, and ticketing systems such as ServiceNow. Over time, you can progress to Senior Application Support Engineer, then to Team Lead, and eventually to Manager or Architect roles, depending on performance and skill development. Joining Accenture offers exposure to global projects, mentorship from industry experts, and a clear growth trajectory within a supportive ecosystem. Why join ATCI? You will work on impactful healthcare solutions, gain experience in a fast‑paced support environment, and benefit from Accenture’s extensive learning resources, certifications, and a culture that values diversity and innovation.