Jr. Service Now Developer

Sutherland’s interview process typically starts with a timed online aptitude test, followed by a technical interview focused on ServiceNow concepts, JavaScript coding, and scenario‑based ITSM questions. The final HR round assesses cultural fit, communication skills, and career goals. Candidates report moderate difficulty, with emphasis on practical knowledge and clear problem‑solving approach; thorough preparation of ServiceNow fundamentals and mock aptitude tests is recommended.

Sutherland promotes a performance‑driven yet supportive work environment, encouraging continuous upskilling and knowledge sharing. Employees benefit from flexible work arrangements, regular mentorship, and clear career progression tracks, while maintaining a healthy work‑life balance through remote‑first policies.

Bachelor’s degree in Computer Science, Information Technology, Electronics & Communication, or related engineering streams. Minimum aggregate of 60% (or CGPA 6.0/10). Fresh graduates from the 2025, 2026 or 2027 batch are preferred. No active backlogs at the time of joining. Candidates should have completed basic ServiceNow training or hold a ServiceNow Certified System Administrator (CSA) certification, though the latter is highly desired rather than mandatory.

Round 1: Online Aptitude Test (logical reasoning, quantitative, verbal) → Round 2: Technical Interview (ServiceNow fundamentals, programming, scenario‑based questions) → Round 3: HR Interview (fitment, communication, career aspirations)

Sutherland is a global leader in digital transformation, offering services that blend artificial intelligence, automation, cloud engineering, and advanced analytics. With more than 200 patented inventions across AI and related technologies, the company helps iconic brands modernize their operations, improve customer experiences, and accelerate innovation. Their "as a service" model delivers end‑to‑end solutions that combine human expertise with cutting‑edge technology, enabling clients to stay ahead in a rapidly evolving market. The organization’s culture emphasizes continuous learning, collaboration, and a results‑driven mindset, making it an attractive destination for fresh talent looking to grow in a technology‑centric environment. The Jr. Service Now Developer role is positioned within Sutherland’s Telecom vertical, where the team builds and maintains ServiceNow platforms that support incident, change, problem, and request management processes. As a junior developer, you will work closely with senior architects and business analysts to translate functional requirements into scalable, maintainable solutions on the ServiceNow platform. This is a temporary work‑from‑home assignment, ideal for recent graduates eager to gain hands‑on experience with a leading SaaS product while contributing to real‑world client projects. Key responsibilities include: 1. Designing and configuring catalog items, workflows, business rules, client scripts, UI policies, and UI actions. 2. Assisting in the implementation and upkeep of core ITSM modules such as Incident, Change, Problem, and Request Management. 3. Supporting CMDB updates, data imports, and integrations using REST API or SOAP. 4. Participating in testing cycles, code reviews, and debugging platform issues. 5. Preparing and maintaining technical design documents, functional specifications, and end‑user guides. 6. Collaborating with cross‑functional teams following Agile/Scrum practices. 7. Monitoring platform performance and recommending optimizations. 8. Keeping abreast of ServiceNow releases and best practices to suggest enhancements. 9. Contributing to knowledge‑sharing sessions and internal documentation. 10. Ensuring compliance with ITIL standards throughout development activities. Tech stack: ServiceNow, JavaScript, HTML, CSS, REST/SOAP APIs, ITIL framework, Agile tools (Jira, Confluence). The role offers a clear growth path—from junior developer to ServiceNow Administrator, then to Senior Developer or Platform Architect—supported by internal training, certifications, and mentorship programs. Joining Sutherland provides exposure to global clients, a collaborative culture that values innovation, and the chance to build a solid foundation in enterprise service management, positioning you for a rewarding career in the rapidly expanding ServiceNow ecosystem.