Support Engineer, IN Amazon Pay

Amazon Pay’s interview process typically starts with an online coding assessment, followed by a technical phone interview that probes data‑structures, algorithms and AI concepts. Successful candidates then face an on‑site loop of 3‑4 rounds focusing on problem solving, system design, and Amazon’s leadership principles, ending with an HR discussion on fit and compensation. Preparation should emphasize clear communication, structured problem solving and familiarity with AWS services.

Amazon Pay promotes a fast‑paced, data‑driven environment where ownership and customer obsession are core values. Employees enjoy opportunities for rapid skill growth, cross‑team collaboration, and a supportive work‑life balance backed by flexible policies. The company’s emphasis on continuous learning and internal mobility makes it an attractive place for early‑career engineers.

B.Tech/B.E./M.Tech in Computer Science, Information Technology, Electronics or related engineering streams; minimum 60% aggregate (or CGPA 6.0/10); graduating batch 2024‑2026; no active backlogs at the time of joining; strong problem‑solving and communication skills.

Round 1: Online Assessment (coding & logical reasoning) → Round 2: Technical Phone/Video Interview (data structures, algorithms, system design, AI concepts) → Round 3: On‑site interview loop (multiple technical rounds + leadership principles) → Round 4: HR interview (fit, compensation, joining logistics)

Amazon Pay is a fast‑growing fintech arm of Amazon, delivering seamless digital payments for millions of customers across India. Leveraging Amazon’s global logistics, cloud infrastructure and customer‑centric philosophy, Amazon Pay enables merchants, billers and consumers to transact securely through web, mobile and voice interfaces. The business has expanded rapidly since its launch, adding new payment categories, integrating with major banks, and building AI‑driven fraud detection systems. Working at Amazon Pay means being part of a culture that values ownership, innovation and relentless focus on the customer. As a Support Engineer in the Hyderabad Dev Center, you will be the technical bridge between product teams, operations and external partners. You will own the end‑to‑end lifecycle of new biller onboarding, from requirement gathering and development to testing, launch and continuous improvement. Your expertise in Generative AI and agentic systems will help embed intelligent automation into daily workflows, boosting builder productivity and reducing manual effort. You will also act as a subject‑matter expert for your domain, providing guidance, troubleshooting complex issues and driving documentation excellence. Key Responsibilities: 1. Lead the design, development, testing and launch of new category or biller onboarding solutions. 2. Write and maintain automation scripts in modern programming languages (Python, Java, Bash). 3. Troubleshoot and debug production incidents, performing root‑cause analysis and delivering quick fixes. 4. Integrate Generative AI tools to automate repetitive tasks and improve operational efficiency. 5. Create and enhance technical documentation, knowledge‑base articles, and SOPs. 6. Collaborate with product, tech, and program stakeholders to align road‑maps and delivery timelines. 7. Provide technical mentorship to junior team members and promote best practices. 8. Partner with other technology teams to assess impact of platform changes on support workflows. 9. Participate in on‑call rotations and ensure high‑availability of critical payment services. 10. Contribute to continuous improvement initiatives, suggesting system enhancements and bug‑fixes. Tech Stack: Linux, AWS services (EC2, S3, Lambda), Python, Java, REST APIs, SQL/NoSQL databases, Bash scripting, Git, CI/CD pipelines, Generative AI frameworks (e.g., OpenAI, Hugging Face). Growth Path: Starting as a Support Engineer, you can progress to Senior Support Engineer, Technical Lead, or move laterally into SDE, Site Reliability Engineer, or Product Management roles within Amazon Pay, benefitting from Amazon’s internal mobility programs. Why Join Amazon Pay? You will work on high‑impact payment products that touch millions of users, gain exposure to cutting‑edge AI technologies, and grow in a culture that rewards innovation, ownership and customer obsession. The role offers a clear career trajectory, competitive compensation, and the chance to learn from some of the brightest engineers in the industry.