Associate / Sr. Associate - Refferal

Round 1: HR screening → Round 2: Technical/Skill test (typing speed, English proficiency) → Round 3: HR/Manager interview

Sutherland promotes a collaborative environment with a strong emphasis on continuous learning and employee well‑being. The company offers regular training programs, clear career ladders, and a healthy work‑life balance, especially for remote roles.

Candidates typically undergo a three‑step interview process: an initial HR screening, a technical/skill assessment focusing on typing speed and English proficiency, and a final HR/manager interview. The questions are usually scenario‑based, testing communication, problem‑solving, and customer‑centric mindset. Preparation with aptitude and reasoning practice can improve performance.

Full‑time UG/PG Graduate in Arts, Science, Commerce, Engineering, Pharma, MBA, or MCA. Must be a 2025 pass‑out. Candidates must reside within a 25 km radius of the Bengaluru office. No backlog policy mentioned, but a minimum 50% aggregate is typically preferred.

Sutherland is a global leader in digital transformation, offering cutting‑edge solutions in artificial intelligence, automation, cloud engineering and advanced analytics. With a portfolio of over 200 patented inventions, the company partners with iconic brands worldwide to deliver measurable results through a seamless "as a service" model. Their focus on blending human expertise with AI-driven insights creates a unique digital chemistry that unlocks new possibilities for businesses, employees and customers alike. The Associate / Sr. Associate – Refferal role is a permanent work‑from‑home position that places you at the frontline of customer engagement. You will be responsible for resolving customer queries across multiple channels—calls, email, chat and social media—using the right principles to ensure a positive experience. Your day will involve handling a high volume of inquiries, meeting SLA targets, and maintaining a strong customer satisfaction score. You will also be expected to complete mandatory upskilling courses, attend coaching sessions, and adhere to strict schedule and attendance policies. Key responsibilities include: 1. Responding to customer requests via email, chat, or social media. 2. Achieving contact center statistics and SLA metrics. 3. Maintaining confidentiality and following data security policies. 4. Completing e‑courses and upskilling modules. 5. Attending coaching sessions and applying feedback. 6. Ensuring 100% schedule adherence and zero absenteeism. 7. Contributing to program shrinkage reduction. 8. Collaborating with team members to improve processes. 9. Escalating complex issues to higher tiers when necessary. 10. Maintaining accurate records of customer interactions. The role does not require any specific technical stack; however, proficiency with basic office software, CRM tools, and a fast typing speed (≥ 40 WPM) is essential. The position offers a clear growth path: from Associate to Senior Associate, then to Team Lead, and eventually to Managerial roles in customer experience or operations. Why join Sutherland? The company offers a supportive work culture that values continuous learning, provides competitive compensation, and encourages career progression. Employees enjoy flexible work arrangements, regular training, and the opportunity to work with leading global brands. The focus on innovation and employee well‑being makes Sutherland an attractive destination for fresh graduates looking to build a rewarding career in customer experience and digital services. Overall, this role is ideal for recent graduates who are passionate about customer service, possess strong communication skills, and are eager to grow within a global organization that prioritizes technology and people.