Application Support Engineer – L1 (Level 1)

Candidates typically face a three‑stage process: an online aptitude test, a technical interview focusing on SQL, Windows commands, and ITSM concepts, followed by an HR discussion. The difficulty is moderate; preparation on basic troubleshooting, SQL queries, and clear communication greatly helps. Practicing real‑world incident scenarios and reviewing AutomationEdge’s product suite can give an edge.

AutomationEdge promotes a collaborative and learning‑centric culture where employees are encouraged to experiment with new technologies. The company offers clear growth paths, regular skill‑upgradation sessions, and a balanced work‑life environment that respects personal time while delivering high‑impact projects.

Graduates with B.E./B.Tech/BCA/B.Sc. in Computer Science, Information Technology or related streams. Minimum aggregate of 60% (or CGPA 6.0/10). No active backlogs at the time of joining. Eligible batch years typically 2022‑2025. Candidates should possess good communication skills and a willingness to work in office (WFO) and rotational shifts if required.

Round 1: Online aptitude & logical reasoning test → Round 2: Technical interview covering SQL, OS commands, ITSM concepts, and basic programming → Round 3: HR interview focusing on cultural fit, communication, and career aspirations

AutomationEdge is a fast‑growing hyper‑automation platform that helps enterprises streamline repetitive processes through a blend of RPA, AI, and integration capabilities. Founded in 2015, the company has expanded its footprint across India, the United States, and Europe, serving clients in banking, insurance, healthcare, and manufacturing. With a strong focus on innovation, AutomationEdge continuously invests in research and development, delivering products such as Conversational AI for IT, Robotic Process Automation, and Intelligent Automation Solutions. The work culture emphasizes continuous learning, collaborative problem‑solving, and a merit‑based growth trajectory, making it an attractive destination for fresh talent. The role of an Application Support Engineer – L1 is the first line of defense for the company’s suite of SaaS applications. As a fresher, you will be the primary point of contact for end‑users facing application issues, handling incidents through ticketing tools, and ensuring smooth day‑to‑day operations. You will work closely with L2/L3 engineers, gaining exposure to complex troubleshooting, system monitoring, and release management processes. This position offers a solid foundation in IT service management (ITIL) practices and a pathway to specialize in automation, cloud, or DevOps roles within the organization. Key Responsibilities: 1. Serve as the first point of contact for application‑related queries via ticketing system, email, chat, or phone. 2. Diagnose and resolve Level‑1 issues using SOPs and knowledge‑base articles. 3. Log, categorize, and track incidents in Zoho Desk or similar ITSM tools. 4. Escalate critical or unresolved tickets to L2/L3 with detailed analysis. 5. Perform basic troubleshooting – clearing browser cache, validating configurations, and verifying user access. 6. Restart services and execute predefined run‑book tasks. 7. Monitor application health, scheduled jobs, integrations, and system alerts; act on alerts as per guidelines. 8. Generate daily and weekly support status reports for stakeholders. 9. Maintain and update knowledge‑base articles, SOPs, and incident documentation following ITIL best practices. 10. Contribute ideas for process improvement and automation of repetitive support tasks. Tech Stack & Tools: SQL for data validation, Windows OS commands, ITSM platforms (Zoho Desk, ServiceNow, JIRA), basic RPA concepts, Java/Selenium fundamentals, REST API basics, and monitoring dashboards. Growth Path: Successful L1 engineers can progress to L2/L3 support, move into product engineering, automation development, or cloud operations. AutomationEdge encourages certifications in ITIL, AWS, and RPA tools, providing a clear roadmap for career advancement. Why Join AutomationEdge? You will work on cutting‑edge automation products, receive mentorship from industry experts, and gain hands‑on experience with enterprise‑grade tools. The company’s emphasis on learning, flexible rotational shifts, and a supportive environment makes it an ideal launchpad for a long‑term technology career.