Associate Systems Support Engineer

Altera’s interview process typically starts with a timed online aptitude test followed by a technical interview that probes your knowledge of Windows server administration, SQL performance tuning and application monitoring tools. The final HR round focuses on communication skills and cultural fit. Candidates should be ready to discuss real‑world troubleshooting examples and demonstrate a customer‑centric mindset.

Altera promotes a collaborative environment where engineers are encouraged to experiment and share knowledge. The company offers flexible shift patterns, regular upskilling sessions and a clear career ladder, ensuring a healthy work‑life balance while delivering high‑impact healthcare solutions.

Bachelor’s degree in Computer Science, Information Technology or related engineering discipline; minimum 60% aggregate or CGPA 6.0/10; no active backlogs; fresh graduates of 2025‑2027 batches are preferred; good command of spoken and written English; any relevant IT certification (e.g., ITIL V3, Microsoft, Azure) is a plus.

Round 1: Online aptitude test and basic technical screening → Round 2: Technical interview focusing on Windows server, SQL, monitoring tools and troubleshooting scenarios → Round 3: HR interview assessing cultural fit, communication skills and career aspirations

Altera is a leading healthcare‑technology provider that delivers an integrated platform of clinical, financial, connectivity and information solutions. With a mission to be the most trusted provider of innovative solutions across the healthcare continuum, Altera serves a vast community of hospitals, clinics and health‑service organisations. The company’s vision of a "Connected Community of Health" drives continuous investment in cutting‑edge software, cloud services and data analytics to enable seamless collaboration among clinicians, administrators and patients. The role of Associate Systems Support Engineer sits at the heart of Altera’s Software Development and Quality Assurance environments. As a fresh‑entry professional, you will be responsible for the day‑to‑day operation, monitoring and optimisation of application servers and databases that power critical healthcare applications. You will work closely with senior engineers, client support teams and global operations to ensure high availability, performance and rapid issue resolution in a 24×7 rotational shift model. Key responsibilities include: 1. Provide premium client service by tracking, diagnosing and resolving application and database performance issues. 2. Deliver weekly and monthly client read‑outs and presentations on system health and SLA compliance. 3. Serve as the primary point of contact for any performance‑related incidents, leveraging AppDynamics, Dynatrace or New Relic. 4. Identify, qualify and drive bugs or performance bottlenecks to remediation across the client base. 5. Create alerts for known issues and establish operational workflows with support teams. 6. Document technical and operational procedures, including run‑books and escalation paths. 7. Participate in daily/weekly technical and leadership calls to update progress and share insights. 8. Work in a 24×7 operational environment with rotational shifts, handling analysis, troubleshooting and resolution. 9. Monitor server performance metrics such as CPU, memory, queue length, I/O and PerfMon counters. 10. Collaborate with networking and Azure monitoring teams to ensure end‑to‑end system reliability. Tech stack: Windows Server, IIS, .NET applications, SQL Server (Jobs, Queries, Always On), AppDynamics/Dynatrace/New Relic, ServiceNow/ITSM, Azure Monitoring, basic networking, ITIL fundamentals. Growth path: Starting as an Associate Engineer, you can progress to Systems Engineer, Senior Systems Engineer, and eventually to Architecture or Delivery Management roles, gaining exposure to large‑scale healthcare deployments and cloud‑native solutions. Why join Altera? You will work on mission‑critical healthcare software that impacts millions of lives, receive mentorship from seasoned professionals, and enjoy a culture that values continuous learning, innovation and work‑life balance. The role offers hands‑on experience with industry‑leading monitoring tools and the chance to interact with international clients, building a strong foundation for a thriving career in IT operations and support.