SW/App/Cloud Tech Support New Associate

Accenture’s interview process typically starts with an online aptitude test covering quantitative, logical and verbal sections, followed by a technical interview that probes your understanding of automation tools, cloud fundamentals and problem‑solving ability. The final HR round assesses cultural fit, communication skills and motivation. Preparation should focus on clear articulation of concepts and practical examples from projects or internships.

Accenture promotes an inclusive, merit‑based culture where learning is continuous and collaboration is encouraged. Employees benefit from global mobility, mentorship programs, and a balanced work‑life environment supported by flexible work arrangements.

Any graduate degree (B.Com, B.E, B.Tech, B.Sc, etc.) with no minimum percentage requirement. Freshers from the 2024‑2025 batch are welcome. No active backlogs at the time of joining.

Round 1: Online assessment (aptitude & logical reasoning) → Round 2: Technical interview (automation, cloud basics, problem‑solving) → Round 3: HR interview (fit, communication, motivation)

Accenture is a global professional services powerhouse with a presence in more than 120 countries and a workforce of over 780,000 professionals. The company combines deep industry expertise with cutting‑edge digital, cloud and security capabilities to help clients transform their businesses. Known for its culture of innovation, Accenture invests heavily in upskilling its people through certifications, learning platforms and real‑world project exposure, making it a preferred destination for fresh talent. The Technology for Operations (TFO) team at Accenture focuses on leveraging technology to streamline and automate business processes. As a SW/App/Cloud Tech Support New Associate, you will be part of this high‑impact team that acts as a trusted advisor to Accenture’s operations business. The role revolves around implementing and supporting software solutions, automating routine tasks, and ensuring the smooth functioning of cloud‑based applications that power client operations. You will work closely with sales, delivery and consulting teams to design innovative, secure, and scalable solutions that drive operational efficiency. **Key Responsibilities** 1. Diagnose and resolve routine application and cloud‑infrastructure issues using established guidelines and automation tools. 2. Develop and maintain automation scripts and bots using Automation Anywhere, RPA, and AI‑driven workflows. 3. Monitor system health, generate alerts, and participate in preventive and predictive monitoring activities. 4. Assist in ticket triage, provide first‑line support, and collaborate with senior engineers for complex incidents. 5. Contribute to the design and implementation of Intelligent Automation solutions, including self‑healing and automated service management. 6. Create and update documentation, knowledge‑base articles, and standard operating procedures. 7. Participate in shift rotations to ensure 24x7 support coverage for critical applications. 8. Interact with clients to understand requirements, gather feedback, and build strong relationships. 9. Analyze performance data to identify improvement opportunities and recommend optimization strategies. 10. Stay updated with emerging cloud and automation technologies and share insights with the team. **Tech Stack**: Automation Anywhere, RPA tools, AI/ML basics, Cloud platforms (AWS, Azure, Google Cloud), Linux/Windows OS, Scripting languages (Python, Bash), Monitoring tools (Splunk, Dynatrace), ServiceNow. **Growth Path**: Starting as an Associate, you can progress to Senior Associate, Team Lead, Manager, and eventually to roles such as Delivery Manager or Solution Architect, with continuous learning and certification support. **Why Join Accenture?** The brand offers unparalleled exposure to global clients, a vibrant learning ecosystem, and a culture that celebrates diversity and inclusion. Fresh graduates gain hands‑on experience with industry‑leading technologies, mentorship from seasoned professionals, and a clear career trajectory that rewards performance and innovation.