Network Support Engineer - Bachelor's (Full Time) - India Customer Experience / Meraki UHR

The Cisco Meraki Support interview typically consists of an online aptitude test followed by two technical rounds focusing on networking fundamentals, troubleshooting scenarios, and AI‑tool familiarity. A final HR round assesses cultural fit and communication skills. Candidates find the technical rounds moderately challenging but manageable with solid networking basics and clear problem‑solving articulation.

Cisco Meraki Support promotes a collaborative and inclusive environment where engineers are encouraged to experiment with AI‑driven solutions. Employees benefit from structured learning paths, mentorship programs, and a healthy work‑life balance supported by flexible schedules and rotational weekends.

B.E/B.Tech or B.Sc in Computer Science, Electronics, Information Technology or related streams; minimum 60% aggregate (or CGPA 6.0/10); graduating batch 2025‑2027; no active backlogs at the time of joining; strong command of English (written & verbal).

Round 1: Online assessment (aptitude & logical reasoning) → Round 2: Technical interview (network fundamentals, troubleshooting scenarios, AI tool usage) → Round 3: HR interview (cultural fit, communication skills, career aspirations)

Cisco is a global technology leader that has been shaping the future of networking, security, and collaboration for over four decades. Its Meraki division focuses on cloud‑managed networking solutions that simplify the way enterprises manage their infrastructure. Cisco Meraki Support, part of the broader Customer Experience organization, combines deep technical expertise with AI‑driven tools to deliver 24/7 assistance to customers worldwide. The team values empathy, continuous learning, and cross‑functional collaboration, aiming to turn complex technical problems into smooth, customer‑centric experiences. As a Network Support Engineer, you will be the first point of contact for customers facing LAN, VLAN, VPN, and DHCP issues. Leveraging AI‑powered diagnostic platforms, you will own each case from creation to resolution, ensuring timely and effective communication across phone, email, and chat channels. You will work closely with Escalations, Engineering, Sales, and Product teams to troubleshoot and resolve critical incidents, while continuously updating your knowledge through instructor‑led and self‑paced training modules. **Key Responsibilities** 1. Own end‑to‑end customer cases, ensuring swift resolution and high satisfaction. 2. Diagnose and resolve network‑related problems including LAN, VLAN, VPN, DHCP, and wireless issues. 3. Utilize AI‑enabled tools to automate repetitive tasks and accelerate troubleshooting. 4. Collaborate with cross‑functional teams such as Escalations, Engineering, and Product to address complex incidents. 5. Document solutions and contribute to knowledge‑base articles for future reference. 6. Participate in regular training sessions to stay current with Meraki product releases and AI advancements. 7. Provide clear, professional communication in English, both written and verbal, to customers and internal stakeholders. 8. Work on a rotational weekend schedule to ensure 24/7 coverage. 9. Assist in developing automation scripts and workflows to improve support efficiency. 10. Mentor junior team members and share best practices. **Tech Stack**: Cisco Meraki cloud portal, AI‑based diagnostic tools, TCP/IP, VLAN, VPN, DHCP, OSPF, STP, RADIUS, 802.1x, Wi‑Fi, basic firewall concepts, Linux/Windows command line, scripting (Python/Bash). **Growth Path**: Starting as an Associate Engineer, you can progress to Senior Support Engineer, Technical Lead, and eventually into specialized roles such as Solutions Architect or Product Engineer. Cisco’s internal mobility program encourages movement across domains, allowing you to deepen expertise in AI‑driven networking, security, or cloud services. **Why Join Cisco Meraki Support?** You will be part of a forward‑looking organization that invests heavily in AI, learning, and employee development. The role offers exposure to cutting‑edge cloud networking technologies, a collaborative culture, and a clear roadmap for career advancement. Moreover, Cisco’s global brand and commitment to innovation provide a stable yet dynamic environment for fresh talent to thrive.