Associate/Analyst/Sr. Analyst

Candidates typically face a timed online aptitude test followed by a technical interview focusing on mortgage terminology, document verification processes, and communication skills. The HR round assesses cultural fit, willingness for night shifts, and overall motivation. Preparation should include mortgage industry basics and mock aptitude tests.

Firstsource promotes a collaborative work culture with a strong emphasis on learning and career growth. Employees enjoy a balance of structured training, mentorship, and exposure to global clients, which helps in building a robust professional foundation.

Graduation (any discipline) mandatory with minimum 55% aggregate; 1+ year experience in US mortgage or related financial services; no active backlogs; batch year 2022‑2024 preferred; strong communication skills in English; willingness to work night shifts and weekends as per client requirements.

Round 1: Online aptitude/technical test → Round 2: Technical interview (mortgage domain and communication skills) → Round 3: HR interview (culture fit, availability for night shifts)

Firstsource Solutions Ltd. is a leading business process management (BPM) company headquartered in Mumbai, India. With a presence in over 20 countries, Firstsource partners with global banks, financial services firms, and insurance companies to deliver end‑to‑end solutions across collections, customer care, back‑office, and analytics. The company is known for its strong focus on technology adoption, continuous learning, and a culture that encourages employee empowerment. Over the years, Firstsource has built a reputation for delivering high‑quality services in the US mortgage and banking verticals, making it a preferred outsourcing partner for many Fortune 500 lenders. The role of Associate/Analyst/Sr. Analyst is positioned within the Mortgage Appraisal Management team. The incumbent will act as a critical bridge between the client’s document management team, the appraisal management company, and internal processing units. The primary objective is to ensure that all appraisal documents are accurate, complete, and compliant with US mortgage regulations, thereby facilitating smooth loan origination and underwriting processes. This position operates on night shifts and may require weekend work to align with US business hours. Key responsibilities include: 1. Verify the accuracy and completeness of all origination reports and appraisal packages. 2. Identify red‑flag items, flag them for processors, and ensure timely remediation. 3. Review appraisal status in RealEC and update stakeholders accordingly. 4. Liaise with the document management team to obtain missing or delayed appraisal documents. 5. Track underwriting conditions and coordinate with relevant teams to satisfy them. 6. Maintain detailed logs of communication and actions taken for audit purposes. 7. Provide clear written and verbal updates to clients and internal teams. 8. Support continuous improvement initiatives by suggesting process enhancements. 9. Ensure compliance with US mortgage industry standards and Firstsource’s internal SOPs. 10. Participate in night‑shift handovers to guarantee seamless 24‑hour coverage. The tech stack primarily involves MS Office (Word, Excel, PowerPoint) for documentation, RealEC for appraisal tracking, and internal ticketing tools for workflow management. Familiarity with mortgage‑specific software such as Encompass or Ellie Mae is a plus. The role offers a clear growth path: high performers can progress to Senior Analyst, Team Lead, and eventually to Managerial positions within the Mortgage Services vertical. Joining Firstsource provides exposure to the US mortgage ecosystem, robust training programs, and opportunities to work with global clients, making it an attractive launchpad for fresh graduates seeking a career in financial services and BPO. Why join Firstsource? The company offers a structured onboarding program, competitive compensation, and a supportive environment that values continuous learning. Employees benefit from mentorship, regular skill‑upgradation workshops, and a performance‑driven culture that rewards initiative and excellence.