Application Support Engineer

ATCI’s interview process typically begins with a timed online aptitude test, followed by a technical interview focusing on troubleshooting scenarios, data handling concepts, and basic programming. The final HR round assesses cultural fit and motivation. The difficulty is moderate; candidates should practice logical reasoning and be ready to discuss real‑world support cases.

ATCI promotes a collaborative and learning‑centric culture where employees are encouraged to experiment, share knowledge and grow together. The firm offers flexible work arrangements, regular upskilling programs, and a balanced approach to work‑life integration, making it a conducive environment for fresh talent to thrive.

Minimum 15 years of full‑time education (graduation). Degree in any stream with a focus on Clinical Data Management or related fields is preferred. Minimum 0‑2 years of experience in Clinical Data Management. Academic performance of at least 60% aggregate. No active backlogs at the time of joining. Recent batch (2023‑2025) candidates are encouraged.

Round 1: Online Assessment (aptitude and logical reasoning) → Round 2: Technical Interview (scenario‑based questions on application support, clinical data concepts, and problem‑solving) → Round 3: HR Interview (fit, motivation, and career aspirations)

Accenture (referred to as ATCI in the posting) is a global professional services company that blends strategy, consulting, digital, technology and operations to help clients become high‑performing businesses. With a strong presence in India, Accenture has built a reputation for delivering large‑scale transformation projects across industries such as healthcare, finance, telecom and retail. The firm invests heavily in upskilling its workforce, runs internal academies, and encourages a culture of continuous learning and innovation. As a fresher‑friendly employer, it offers structured onboarding, mentorship programs and clear career ladders that enable fresh graduates to grow into senior consulting or technical roles within a few years. The role of Application Support Engineer at ATCI is positioned as a frontline guardian of critical business applications. The candidate will act as a "software detective," diagnosing, troubleshooting, and resolving incidents that arise in the production environment. Daily activities involve monitoring system health, collaborating with development and business teams, documenting issues, and contributing to knowledge‑base articles. The position is ideal for candidates who enjoy problem‑solving, have a keen eye for detail, and can communicate technical concepts to non‑technical stakeholders. Key Responsibilities: 1. Investigate and resolve incidents across multiple components of enterprise applications. 2. Participate in problem‑solving discussions and root‑cause analysis sessions. 3. Document issues, resolutions, and work‑arounds to enrich the team knowledge base. 4. Collaborate with cross‑functional teams (development, QA, business analysts) to ensure swift issue remediation. 5. Monitor system performance metrics and raise alerts for anomalies. 6. Assist in the creation and execution of standard operating procedures for support activities. 7. Provide on‑call support as part of a rotation schedule. 8. Contribute to continuous improvement initiatives by suggesting automation or process enhancements. 9. Conduct basic data validation and integrity checks related to clinical datasets. 10. Stay updated with the latest releases and patches of the supported applications. Tech Stack: The role primarily works with clinical data management tools, relational databases (SQL), scripting languages (Python/PowerShell), monitoring tools (Splunk, New Relic) and ticketing systems (ServiceNow). Familiarity with Linux/Windows environments and basic networking concepts is advantageous. Growth Path: Starting as an Application Support Engineer, high performers can progress to Senior Support Engineer, Application Manager, or transition into functional consulting roles within the Healthcare practice. The exposure to end‑to‑end business processes also opens avenues into project management or solution architecture. Why Join ATCI? Accenture offers a vibrant, inclusive work culture, access to world‑class learning platforms, and the chance to work on large‑scale, impactful projects for global clients. Freshers receive structured training, mentorship, and a clear roadmap to advance their careers while contributing to real‑world solutions in the clinical data domain.