Service Desk Analyst

Schneider’s interview process typically starts with a timed online aptitude test covering quantitative, logical, and verbal sections. Successful candidates move to a technical interview where interviewers probe knowledge of ITIL, ServiceNow, Windows troubleshooting, and customer handling scenarios. The final HR round assesses cultural fit, communication skills, and motivation. Overall difficulty is moderate; thorough preparation of core IT support concepts and clear articulation of past experiences are key.

Schneider Electric promotes a collaborative and inclusive work environment where employees are encouraged to innovate and take ownership. The company offers structured career growth, regular upskilling programs, and a healthy work‑life balance supported by flexible hybrid arrangements.

Graduates (B.Tech/B.E., B.Sc., B.Com, MCA, or equivalent) from any branch with a minimum of 60% aggregate (or CGPA 6.5/10). Final year students of 2024‑2026 batches are eligible. No active backlogs at the time of joining. Strong communication skills in English are mandatory.

Round 1: Online Aptitude Test → Round 2: Technical Interview (focus on ITSM, troubleshooting, and scenario‑based questions) → Round 3: HR Interview (behavioral fit and cultural alignment)

Schneider Electric is a global leader in energy management and automation, operating in more than 100 countries. In India, the company is known for its strong focus on sustainability, digital transformation, and innovative solutions that help customers improve efficiency and reduce carbon footprints. With a workforce of over 15,000 employees in India, Schneider fosters a culture of inclusion, continuous learning, and empowerment, encouraging every employee to become an IMPACT Maker. The organization’s core values – Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork – shape a collaborative environment where fresh talent can grow rapidly. The Service Desk Analyst role is a critical front‑line position within Schneider’s IT Operations. Based in Bangalore, the analyst will support APAC Schneider employees by handling basic incidents and service requests across applications, software, and infrastructure. The role blends customer‑centric communication with technical troubleshooting, ensuring that end‑users experience minimal disruption. Working in a hybrid model, the analyst will split time between the office and remote work, leveraging tools like ServiceNow, O365, and VPN to log, track, and resolve tickets. Key Responsibilities: 1. Log, categorize, and resolve basic incidents and service requests using CTI standards. 2. Perform initial assessment, research, and troubleshooting for application, software, and hardware issues. 3. Escalate complex problems to appropriate support teams while maintaining ownership until closure. 4. Communicate status updates promptly to customers, ensuring a positive support experience. 5. Maintain and update self‑help knowledge base articles. 6. Provide after‑hours and on‑call support as required. 7. Adhere to ITIL processes and company code of conduct. 8. Continuously upskill on Schneider’s applications, tools, and processes to improve first‑contact resolution. 9. Participate in shift rotations and ad‑hoc duties based on operational needs. 10. Contribute to team metrics by meeting SLA targets and quality standards. Tech Stack: ServiceNow, Microsoft Office 365, Active Directory, Windows 10/11, iOS & Android devices, VPN, basic networking tools. Growth Path: Starting as a Service Desk Analyst, high performers can progress to Senior Analyst, Incident Manager, or specialize in areas like Cloud Support, Security Operations, or IT Service Management. Schneider offers structured learning programs, certifications (e.g., ITIL, Microsoft), and mentorship to accelerate career growth. Why Join Schneider? Employees enjoy competitive compensation, exposure to cutting‑edge technologies, and the chance to work on sustainability‑driven projects that have real‑world impact. The company’s emphasis on work‑life balance, flexible hybrid work model, and robust employee development initiatives make it an attractive destination for fresh graduates aiming to launch a rewarding IT career.