Customer Success Associate (Sustainability)

Round 1: Screening → Round 2: Functional/Technical interview → Round 3: HR interview

Worldly fosters a collaborative, inclusive culture where employees are encouraged to innovate and grow. The remote setup promotes work‑life balance, while regular virtual meet‑ups and cultural events keep the team connected.

Candidates typically undergo a three‑round interview process: an initial screening call, a functional interview focusing on data handling and customer service scenarios, and a final HR conversation. The questions often revolve around data accuracy, problem‑solving, and customer communication skills. Preparation with mock interviews and case studies is recommended.

Bachelor’s degree in any discipline. Candidates should be fluent in English and at least one regional language.

Worldly is a public benefit corporation that provides the world’s most comprehensive impact intelligence platform. Trusted by 40,000 global brands, retailers and manufacturers, Worldly delivers real data on supply‑chain impacts, ESG performance and compliance. The platform empowers companies to accelerate sustainability transformations by offering a single source of ESG intelligence. With a global team aligned by purpose, Worldly operates as a mission‑driven organization backed by investors who share its values. The Customer Success Associate (Sustainability) role is a full‑time, remote position that supports the APAC Customer Success team. The associate will manage customer data operations, deliver training, and support platform adoption for clients across Vietnam, Indonesia, Malaysia, India, Bangladesh and the Philippines. The role reports to the Regional Lead, APAC and works closely with cross‑functional teams to ensure customers receive accurate data, timely insights and excellent service. Key Responsibilities (8‑10 points): 1. Maintain detailed supplier lists for customers, entering and verifying data from source documents. 2. Compile, validate and prepare data for import into the Worldly platform. 3. Import data on behalf of customers and manage related email communications. 4. Support cadence setup, adoption emails and reporting for ImpactService customers. 5. Deliver training sessions and host office hours for APAC clients. 6. Manage training‑related emails, surveys, recordings and KPI reporting. 7. Handle platform and brand requirement enquiries, including Higg Index bookings. 8. Translate and localise training content for regional audiences. 9. Assist the Regional Lead in workflow design, onboarding and UAT testing. 10. Attend internal meetings across time zones and represent Worldly at industry events. Tech Stack: Excel, Google Sheets, HubSpot CRM, Slack, Zoom, Higg Index tools, and internal knowledge bases. Growth Path: Starting as a Customer Success Associate, you can progress to Senior Associate, Customer Success Manager, or Lead roles. Opportunities to specialize in ESG analytics, data engineering or product support are available as the platform expands. Why Join: Worldly offers a purpose‑driven environment where your work directly supports sustainable production worldwide. You’ll collaborate with a diverse, global team, receive competitive compensation, performance bonuses, unlimited PTO, and a culture that values learning, flexibility and impact.