Central Operations Support Executive, IN External Fulfillment

Round 1: Online Assessment (Logical Reasoning / Work Style questionnaire) → Round 2: Technical/Operations Interview (Excel/SQL case study, scenario based questions) → Round 3: Managerial Interview (Leadership principles, problem solving) → Round 4: HR Round (fit, compensation, joining formalities)

Amazon fosters a fast‑paced, data‑driven culture where employees are encouraged to think big and own their outcomes. The company offers clear career progression, extensive learning resources, and a supportive environment that balances high performance with work‑life flexibility, especially for remote roles.

Amazon’s interview process typically consists of an online assessment followed by 2‑3 virtual rounds. Candidates face scenario‑based questions that test data analysis, stakeholder handling, and alignment with Amazon’s leadership principles. Preparation should focus on Excel/SQL case studies, clear communication of structured solutions, and demonstrating ownership.

Bachelor's degree in Computer Science, Engineering, Statistics, Mathematics or any quantitative/technical discipline; minimum 60% aggregate (or CGPA 6.0/10); no active backlogs at the time of joining; fresh graduates from 2024‑2026 batches are preferred.

Amazon is one of the world’s most customer‑obsessed companies, operating a vast ecosystem that spans e‑commerce, cloud computing, digital streaming, and logistics. In India, Amazon has built a robust fulfillment network that connects millions of sellers with customers across the country. The company’s culture emphasizes innovation, data‑driven decision making, and a relentless focus on delivering the best possible experience for both buyers and sellers. As a fresher‑friendly employer, Amazon offers structured learning programs, mentorship, and clear career ladders that enable new graduates to grow quickly into leadership roles. The Central Operations Support Executive (COSE) role is a remote, full‑time position that sits at the heart of Amazon’s external fulfillment arm. The incumbent will act as the bridge between sellers, field executives, and internal Amazon teams, ensuring that daily operations run smoothly and that any disruptions are identified and resolved proactively. This role demands a strong analytical mindset, excellent communication skills, and the ability to design and implement process improvements that enhance the seller experience. Key responsibilities include: 1. Monitor the performance of assigned seller sites through outbound calls, emails, and coordination with field executives. 2. Liaise between sellers, field teams, and internal/external agencies to ensure timely execution of operational tasks. 3. Provide training and guidance to sellers on Amazon’s SOPs, policies, and best practices. 4. Identify patterns, anomalies, and potential disruptions in operational data and raise alerts. 5. Analyze daily metrics, generate reports, and recommend actionable insights. 6. Develop, document, and roll out new SOPs and process enhancements. 7. Conduct periodic audits of seller activities to ensure compliance. 8. Support the central control centre by handling escalations and driving root‑cause analysis. 9. Collaborate with product, engineering, and analytics teams to propose feature enhancements. 10. Maintain stakeholder relationships across multiple functions to drive continuous improvement. Tech stack primarily involves advanced Excel for data manipulation, SQL for querying internal databases, and basic scripting (Python/PowerShell) for automation. Familiarity with Amazon’s internal tools such as Seller Central and internal ticketing systems is advantageous. Growth path: Successful COSEs can progress to Senior Operations Analyst, Operations Manager, or move laterally into Product Management, Business Intelligence, or Seller Services roles. Amazon’s internal mobility program encourages cross‑functional moves, providing exposure to diverse business areas. Why join Amazon? You will work in a high‑impact environment where data‑driven decisions directly affect millions of customers. The role offers a blend of analytical rigor and people‑centric problem solving, perfect for fresh graduates eager to build a career in operations, analytics, or product. Amazon’s learning culture, competitive compensation, and global brand reputation make it an ideal launchpad for ambitious talent.