Car Consultant (Telesales) - Work from Home

Candidates typically experience a three‑round interview process: an initial phone screening to assess basic fit, a role‑specific interview focusing on sales scenarios and technical knowledge, and a final HR round to evaluate cultural fit. Questions often revolve around customer handling, sales metrics, and situational judgment. Preparation with mock calls and scenario practice is recommended.

Round 1: Phone/Video screening → Round 2: Role‑based interview (sales scenario and technical questions) → Round 3: HR interview

Spinny, founded in 2015, has rapidly become one of India’s most trusted platforms for buying and selling pre‑owned cars. With a focus on transparency, quality, and customer convenience, Spinny offers a 200‑point inspection checklist, a 5‑day no‑questions‑asked money‑back guarantee, and a 1‑year after‑sales warranty on every vehicle. The company operates 35 car hubs across 15 major cities, including Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore, and Coimbatore. Spinny’s mission is to simplify the car‑buying journey by leveraging technology and data to provide a premium experience.

Graduate degree (any discipline) with 1+ years of experience in call center, BPO, or telesales. Must be fluent in English and a regional language. Demonstrated customer service experience and strong analytical and communication skills are required. No specific percentage or backlog policy mentioned.

Spinny, founded in 2015, has rapidly become one of India’s most trusted platforms for buying and selling pre‑owned cars. With a focus on transparency, quality, and customer convenience, Spinny offers a 200‑point inspection checklist, a 5‑day no‑questions‑asked money‑back guarantee, and a 1‑year after‑sales warranty on every vehicle. The company operates 35 car hubs across 15 major cities, including Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore, and Coimbatore. Spinny’s mission is to simplify the car‑buying journey by leveraging technology and data to provide a premium experience. The Car Consultant (Telesales) role is a remote, full‑time position that places you at the forefront of Spinny’s customer engagement strategy. As the first point of contact, you will guide prospective buyers through their car‑shopping journey, understand their needs, and recommend suitable products and services. Your responsibilities will include building rapport over the phone, actively listening to customer requirements, utilizing CRM tools and scripts, meeting call‑center metrics, and scheduling visits to Spinny hubs for further assistance. Key responsibilities: 1. Initiate and maintain proactive communication with potential customers. 2. Conduct needs analysis to recommend appropriate vehicle options. 3. Use CRM software to log interactions and track customer progress. 4. Meet or exceed daily and weekly call‑center performance metrics. 5. Schedule in‑person visits to Spinny hubs for detailed consultations. 6. Collaborate with the sales and hub teams to ensure a seamless customer experience. 7. Handle objections and provide solutions to customer concerns. 8. Maintain up‑to‑date knowledge of Spinny’s inventory and promotions. 9. Provide feedback on customer trends and product gaps. 10. Continuously improve sales techniques through training and self‑study. Tech stack: CRM platforms (e.g., Salesforce or HubSpot), call‑center software, database queries, and sales scripts. Growth path: Successful consultants can advance to senior telesales roles, team leads, or transition into on‑site sales and business development positions within Spinny’s expanding network. Why join? Spinny offers a dynamic work environment, competitive compensation, and the chance to be part of a company that is redefining the used‑car market in India. The remote setup provides flexibility, while the company’s focus on data and customer satisfaction ensures you’ll grow both professionally and personally.