Operations Associate (Australia Region)

Candidates typically face a three‑stage process: an online aptitude test assessing quantitative and logical reasoning, followed by a role‑play interview where they simulate a sales call to evaluate communication and objection‑handling skills, and finally an HR round focusing on cultural fit and motivation. The difficulty is moderate, and preparation on sales scenarios and basic aptitude greatly improves success chances.

Round 1: Aptitude & Logical Reasoning Test → Round 2: Role‑Play / Sales Scenario Interview → Round 3: HR Interview

Amber fosters a collaborative, high‑energy environment where employees are encouraged to take ownership and experiment. The company emphasizes continuous learning, offering regular upskilling sessions and clear pathways for promotion. With a remote‑first policy, work‑life balance is respected, and employees enjoy flexibility while contributing to a global mission.

Graduation (any discipline) with minimum 60% aggregate, no active backlogs, freshers or candidates with up to 2 years of relevant experience, batch years 2022‑2025 preferred.

Amber is a fast‑growing, global student‑housing platform that operates like a "Booking.com for student accommodation". Founded with the vision of simplifying international mobility, Amber now lists more than 1 million housing units across six countries and 80 cities, serving over 80 million students worldwide. Backed by marquee investors such as Gaja Capital, the company has raised $18.5 million and is on a trajectory to achieve $1 billion in annual gross bookings by 2024. Its technology‑driven approach eliminates the traditional hassles of negotiation, paperwork, and fragmented payments, offering a seamless end‑to‑end experience for students looking for safe, affordable, and conveniently located homes. The Operations Associate (Australia Region) role sits at the heart of Amber’s sales engine for the Australian market. Reporting to the Regional Sales Lead, the associate will be responsible for converting inbound leads into confirmed bookings, acting as the primary point of contact for prospective students. The role blends proactive outreach, deep market knowledge, and meticulous data management to ensure a frictionless booking journey. Working remotely with flexible shift timings, the associate will collaborate closely with Marketing and Supply teams to fine‑tune the funnel and improve conversion rates. Key Responsibilities: 1. Proactively engage inbound leads via phone, email, and chat, guiding them through the end‑to‑end booking process. 2. Understand each student’s unique requirements—budget, location, amenities—and provide personalized accommodation recommendations. 3. Build and maintain an in‑depth knowledge base of Australian student housing options, pricing structures, and university proximity. 4. Record every interaction, inquiry, and booking detail accurately in the CRM system. 5. Conduct timely follow‑ups to nurture leads, address objections, and move prospects toward closure. 6. Meet and consistently exceed monthly and quarterly sales targets. 7. Collaborate with Marketing to relay market feedback and help craft targeted campaigns. 8. Work with the Supply team to ensure inventory availability and resolve any booking discrepancies. 9. Participate in regular performance reviews and share best practices with the team. 10. Stay updated on industry trends, competitor offerings, and regulatory changes affecting student housing. Tech Stack & Tools: CRM platforms (HubSpot/Salesforce), Google Workspace, Zoom/Google Meet for virtual tours, Excel/Google Sheets for reporting, and internal knowledge‑base tools. Growth Path: High performers can progress to Senior Operations Associate, Team Lead, and eventually Regional Sales Manager, with exposure to cross‑functional projects and leadership development programs. Why Join Amber: You will be part of a mission‑driven organization that directly impacts the lives of students worldwide, enjoy a fully remote setup with flexible hours, receive a competitive fixed salary plus performance incentives, and grow in a culture that values learning, collaboration, and rapid career advancement.