Customer Service Executive By Srushti Work From Home

Candidates at Naukri.com typically face a three‑stage process: an online aptitude test, a role‑specific interview focusing on communication and scenario handling, followed by an HR round that assesses cultural fit and discusses compensation. The difficulty is moderate, with emphasis on clarity of thought and customer‑centric mindset. Preparing with mock calls and reviewing common service‑scenario questions helps greatly.

NoBrokerHood, a flagship product of NoBroker, is India's first proptech unicorn that has redefined community living through technology. Launched in 2018, the platform serves more than 21,000 housing societies and 5 million families across the country, offering a secure, PCI‑DSS Level 1 and ISO 27001 certified ecosystem for visitor management, digital payments, complaint resolution, amenity bookings, and more. By blending real‑estate expertise with cutting‑edge software, NoBrokerHood empowers society committees and residents to manage daily operations seamlessly via a mobile‑first app.

Any graduate (any discipline), and up to 2 years of relevant experience. Freshers are also encouraged to apply.

Round 1: Aptitude & Logical Reasoning Test → Round 2: Domain/Customer Service Interview (role‑play and scenario based) → Round 3: HR Interview (cultural fit and salary discussion)

NoBrokerHood, a flagship product of NoBroker, is India's first proptech unicorn that has redefined community living through technology. Launched in 2018, the platform serves more than 21,000 housing societies and 5 million families across the country, offering a secure, PCI‑DSS Level 1 and ISO 27001 certified ecosystem for visitor management, digital payments, complaint resolution, amenity bookings, and more. By blending real‑estate expertise with cutting‑edge software, NoBrokerHood empowers society committees and residents to manage daily operations seamlessly via a mobile‑first app. The role of Customer Service Executive – Work From Home – is positioned within the Customer Success, Service & Operations department. As a front‑line ambassador, you will engage prospects, nurture leads, and ensure that existing users receive prompt, courteous support. The position is fully remote, allowing you to work from any location while collaborating closely with the Bengaluru office and cross‑functional teams such as product, sales, and engineering. **Key Responsibilities** 1. Identify and engage potential business opportunities through outbound calls and digital outreach. 2. Build and maintain strong client relationships, articulating the value proposition of NoBrokerHood’s solutions. 3. Resolve customer queries and complaints efficiently, ensuring a high Net Promoter Score (NPS). 4. Manage lead pipelines, conduct follow‑ups, and convert prospects into paying customers. 5. Provide product demonstrations and guide users on app features in English, Hindi, Kannada, Telugu, and Tamil. 6. Collaborate with sales and product teams to relay feedback and suggest improvements. 7. Meet or exceed monthly revenue targets and key performance indicators (KPIs). 8. Maintain accurate records of interactions in the CRM system. 9. Participate in regular training sessions to stay updated on new features and industry trends. 10. Uphold service excellence standards, contributing to overall customer satisfaction and retention. **Tech Stack & Tools**: The role leverages a modern SaaS stack including a CRM (HubSpot or Salesforce), communication platforms (Zoom, Teams), and the NoBrokerHood mobile app built on React Native, Node.js, and AWS cloud services. Familiarity with basic analytics tools is a plus. **Growth Path**: High performers can progress to Senior Customer Success Manager, Team Lead, or Operations Manager roles, with opportunities to transition into product or sales strategy positions. **Why Join**: Working with NoBrokerHood means being part of a fast‑growing proptech leader that values innovation, employee empowerment, and work‑life balance. The remote setup offers flexibility, while the vibrant Bengaluru hub provides occasional in‑person collaboration and learning events. Competitive compensation, performance bonuses, and a culture of continuous learning make this an attractive launchpad for fresh graduates and early‑career professionals.