Counsellor (Sales)

The typical interview at Docs.google.com consists of an initial HR screening, followed by a technical or role‑specific round (often a case study or sales scenario for counselling roles), and a final HR discussion. The process is moderately challenging, focusing on communication clarity, problem‑solving ability, and cultural fit. Candidates are advised to prepare with mock calls, clear articulation of past experiences, and a solid understanding of the company's products.

Round 1: HR screening call → Round 2: Telephonic/Video interview focusing on communication and sales scenarios → Round 3: Final HR discussion on cultural fit and compensation

EnglishYaari is a fast‑growing ed‑tech startup that focuses on improving spoken English skills for Indian learners, especially those from tier‑2 and tier‑3 cities. Founded in 2022, the platform combines AI‑driven assessments, live tutoring, and a community‑based learning model to deliver personalized language training. Within a short span, EnglishYaari has amassed over 500,000 registered users, partnered with several colleges, and secured multiple rounds of funding, positioning itself as a leading player in the regional language‑learning space.

Any graduate (any stream) with a bachelor's degree; 0–2 years of experience in counselling, sales, customer support, or ed‑tech; strong command of English (spoken and written); no minimum percentage requirement; freshers eligible; no backlogs allowed at the time of joining.

EnglishYaari is a fast‑growing ed‑tech startup that focuses on improving spoken English skills for Indian learners, especially those from tier‑2 and tier‑3 cities. Founded in 2022, the platform combines AI‑driven assessments, live tutoring, and a community‑based learning model to deliver personalized language training. Within a short span, EnglishYaari has amassed over 500,000 registered users, partnered with several colleges, and secured multiple rounds of funding, positioning itself as a leading player in the regional language‑learning space. The Counsellor (Sales) role is a people‑first position that sits at the intersection of customer support and sales. As a Counsellor, you will be the first point of contact for prospective learners, guiding them through the onboarding journey, understanding their learning goals, and recommending the most suitable subscription plans. Your ability to listen empathetically, address objections, and build trust will directly influence trial‑to‑paid conversion rates and overall learner retention. The role is fully remote, allowing you to work from any location in India while collaborating with cross‑functional teams such as Tutors, Product, and Marketing. Key Responsibilities: 1. Engage with leads via phone, chat, and email to introduce EnglishYaari’s offerings. 2. Conduct consultative discovery calls to uncover learner needs and recommend appropriate plans. 3. Walk learners through the onboarding process, demonstrating platform features and usage. 4. Address learner queries, concerns, and feedback with empathy and professionalism. 5. Meet and exceed weekly and monthly trial‑conversion and retention targets. 6. Maintain accurate interaction logs in the CRM and generate performance reports. 7. Collaborate with Tutors, Product, and Marketing to continuously improve the learner experience. 8. Participate in regular training sessions to stay updated on new features and sales techniques. 9. Provide insights from learner conversations to help shape product enhancements. 10. Uphold EnglishYaari’s brand values of inclusivity, learner‑centricity, and continuous improvement. Tech Stack & Tools: CRM (HubSpot or Zoho), Google Workspace (Sheets, Docs, Meet), communication platforms (WhatsApp Business, Intercom), and basic analytics dashboards. Growth Path: Starting as a Counsellor, high performers can progress to Senior Counsellor, Team Lead, or Operations Manager roles, with opportunities to move into product or marketing functions based on interest and skill set. Why Join EnglishYaari? You will be part of a mission‑driven organization that is democratizing quality English education across India. The role offers a competitive base salary with performance incentives, a supportive learning environment, free access to EnglishYaari courses for personal development, and a collaborative remote‑first culture that values work‑life balance.