Customer Support Executive

Candidates typically face a short online aptitude test followed by a role‑play based interview where they handle mock customer scenarios. The final HR round assesses cultural fit, communication style, and salary expectations. Overall difficulty is moderate, with emphasis on clarity of thought and empathy.

Round 1: Aptitude & Logical Reasoning Test → Round 2: Customer Support / Technical Interview (scenario based) → Round 3: HR Interview (culture fit and salary discussion)

Goodspace AI promotes a collaborative, fast‑paced startup culture where ideas are welcomed and ownership is encouraged. Employees benefit from regular learning sessions, mentorship, and a healthy work‑life balance supported by flexible remote policies.

Bachelor's degree in any discipline (Engineering, Arts, Commerce, Science, etc.). Freshers and candidates with up to 3 years of experience are welcome. Candidates should be able to work full‑time remotely from any location in India.

Goodspace AI is a fast‑growing Indian startup that leverages artificial intelligence to simplify career discovery for millions of professionals and accelerate hiring for companies. The platform combines AI‑driven job matching, skill assessment, and personalized career guidance, helping users find better opportunities while giving recruiters a smarter talent pool. Backed by seasoned entrepreneurs and technology veterans, Goodspace AI has quickly scaled its user base and is now looking to enrich its customer experience with a dedicated support team. As a Customer Support Executive at Goodspace AI, you will be the first point of contact for users who need assistance with the platform’s features, troubleshooting, and overall experience. Working fully remotely from anywhere in India, you will interact with customers via chat, email, and phone, ensuring that every query is addressed promptly and professionally. This role offers a unique chance to work closely with product, engineering, and operations teams, gaining insight into how AI products are built and refined based on real‑world feedback. Key Responsibilities: 1. Respond to customer queries across chat, email, and phone within defined SLAs. 2. Diagnose and resolve product‑related issues by guiding users through features and workflows. 3. Escalate complex technical problems to the appropriate internal teams while tracking progress. 4. Maintain detailed logs of interactions, resolutions, and recurring pain points in the CRM system. 5. Identify patterns in customer feedback and collaborate with product managers to suggest improvements. 6. Conduct onboarding calls or webinars to help new users get the most out of the platform. 7. Participate in regular knowledge‑sharing sessions to keep the support team updated on new releases. 8. Meet or exceed monthly customer satisfaction (CSAT) and first‑contact resolution (FCR) targets. 9. Assist in creating and updating self‑service documentation and FAQs. 10. Contribute ideas for process automation using AI‑powered chatbots and ticketing tools. Tech Stack & Tools: The role primarily uses cloud‑based CRM platforms (e.g., Freshdesk, Zendesk), ticketing systems, AI‑enabled chat assistants, and basic office productivity suites (Google Workspace, Microsoft Office). Familiarity with Slack or Microsoft Teams for internal communication is also beneficial. Growth Path: Starting as a Customer Support Executive, high performers can progress to Senior Support Executive, Team Lead, or Customer Success Manager, eventually moving into product liaison or operations roles. Goodspace AI encourages continuous learning, offering internal training on AI fundamentals, communication skills, and advanced support tools. Why Join Goodspace AI? You will be part of an innovative AI‑driven product that impacts millions of job seekers, enjoy the flexibility of a fully remote work setup, and receive a competitive salary package of ₹9‑12 LPA. The startup environment promises rapid ownership, mentorship from experienced product and engineering leaders, and clear avenues for career advancement. If you thrive in a dynamic, customer‑centric culture and love solving problems, Goodspace AI is an ideal place to launch or accelerate your career.