Customer Support Executive - Work From Home

Round 1: Online aptitude & reasoning test → Round 2: Technical/Customer handling interview (role‑play and situational questions) → Round 3: HR interview (fitment, salary discussion, joining timeline)

NoBroker is a pioneering prop‑tech startup that has transformed the Indian real‑estate landscape by eliminating middlemen and offering end‑to‑end services for buying, selling, renting and managing properties. Founded in 2014, the company has grown into a unicorn, achieving a valuation of over $1 billion, and now operates across more than 100 cities with a portfolio that includes property listings, brokerage‑free transactions, legal assistance, and home‑services. The firm’s culture is built around innovation, data‑driven decision making, and a relentless focus on customer delight, which has helped it earn the trust of millions of users.

The interview process at Naukri.com typically spans three rounds: an online aptitude test focusing on quantitative and logical reasoning, a technical interview that includes role‑play scenarios to assess customer handling abilities, and an HR round that evaluates cultural fit and communication skills. The difficulty is moderate, and candidates are advised to practice mock calls and brush up on basic product knowledge.

Any graduate (UG) from any discipline. Candidates from the 2023‑2025 batch are eligible. Must possess a personal smartphone or laptop with a stable internet connection.

NoBroker is a pioneering prop‑tech startup that has transformed the Indian real‑estate landscape by eliminating middlemen and offering end‑to‑end services for buying, selling, renting and managing properties. Founded in 2014, the company has grown into a unicorn, achieving a valuation of over $1 billion, and now operates across more than 100 cities with a portfolio that includes property listings, brokerage‑free transactions, legal assistance, and home‑services. The firm’s culture is built around innovation, data‑driven decision making, and a relentless focus on customer delight, which has helped it earn the trust of millions of users. The Customer Support Executive – Work From Home role is a front‑line position in NoBroker’s Customer Success arm. As a remote associate, you will be the voice of the brand, handling inbound queries, resolving issues, and ensuring that every interaction leaves the customer satisfied. The role is ideal for fresh graduates who possess strong communication skills in Hindi and basic English, are comfortable using a personal laptop or smartphone, and can thrive in a self‑disciplinary work‑from‑home environment. **Key Responsibilities** 1. Answer inbound customer calls and chat queries promptly and courteously. 2. Diagnose and resolve product‑related issues, billing queries, and service complaints. 3. Log every interaction accurately in the CRM system, ensuring data integrity. 4. Escalate complex cases to senior support or technical teams while keeping the customer informed. 5. Follow up with customers to confirm issue resolution and gather feedback. 6. Meet daily, weekly and monthly service level targets such as AHT, CSAT and first‑call resolution. 7. Participate in regular training sessions to stay updated on new features and policies. 8. Identify recurring pain points and suggest process improvements to the operations team. 9. Maintain a professional demeanor and adhere to company policies on data privacy and security. 10. Contribute to knowledge‑base articles and FAQs to aid self‑service. **Tech Stack & Tools**: The role primarily uses cloud‑based CRM platforms (e.g., Freshdesk or Zoho), VoIP calling software, Microsoft Office suite, and basic analytics dashboards. Familiarity with ticketing systems and a stable internet connection are essential. **Growth Path**: Starting as a Customer Support Executive, high performers can progress to Senior Executive, Team Lead, Operations Supervisor, and eventually to Managerial roles within the Customer Success or Operations verticals. The company also offers cross‑functional mobility into product, sales, or marketing based on aptitude and interest. **Why Join NoBroker?** - Be part of a unicorn startup that is reshaping an industry. - Enjoy the flexibility of a work‑from‑home setup with a supportive remote‑first culture. - Competitive salary range with performance‑linked incentives. - Structured learning programs, regular feedback, and clear career ladders. - Opportunity to interact with a diverse customer base, building strong communication and problem‑solving skills. Overall, this role offers a solid entry point for fresh graduates looking to launch a career in customer success within a fast‑growing tech‑driven organization.