WFH Zomato CD

Candidates typically face three rounds: an online aptitude test, a role‑play assessment that simulates chat and voice interactions, and a final HR interview. The difficulty is moderate, focusing on communication clarity, problem‑solving speed, and cultural fit. Preparing with mock calls and reviewing common customer service scenarios helps boost confidence.

Naukri.com is known for a fast‑paced, data‑driven environment that encourages innovation and cross‑functional collaboration. Employees benefit from structured learning programs, clear performance metrics, and a supportive work‑life balance, especially in remote roles.

Minimum 12th pass; any graduate (BA, BSc, BCom, BTech, etc.) is eligible. No specific branch restriction. Minimum aggregate of 60% in 12th and graduation. No active backlogs at the time of joining. Candidates from the 2022‑2026 batches are welcome. Freshers and candidates with up to 6 months of relevant experience can apply.

Round 1: Online aptitude & English proficiency test → Round 2: Role‑play / mock chat and voice call assessment → Round 3: HR interview focusing on attitude, availability for night shifts and cultural fit

Startek (Aegis Customer Support Services Pvt. Ltd.) is a leading Business Process Management (BPM) and Business Process Outsourcing (BPO) firm in India. With a workforce of over 30,000 professionals, the company partners with global brands to deliver end‑to‑end customer experience solutions across voice, chat, email and social media. Startek’s culture is built on a customer‑first mindset, continuous learning, and a strong emphasis on employee well‑being. The organization has consistently earned high ratings on employee review platforms for its transparent policies, performance‑based incentives, and opportunities for rapid career growth. The role advertised is a **Customer Support Executive – Chat + Voice** for the Zomato blended process. It is a work‑from‑home (WFH) position that combines real‑time chat handling with voice call support. The candidate will act as the first point of contact for Zomato users, resolving queries related to orders, payments, refunds, and app navigation. The job offers a rotational 9‑hour shift schedule, including night shifts, and requires a personal laptop and a stable high‑speed internet connection. **Key Responsibilities** 1. Respond to customer queries on Zomato’s chat platform with accurate and courteous communication. 2. Handle inbound and outbound voice calls, troubleshooting issues and providing solutions. 3. Maintain a high level of product knowledge to guide users through app features and promotions. 4. Log all interactions in the CRM system, ensuring data integrity and compliance. 5. Meet or exceed defined Service Level Agreements (SLAs) for response time and resolution. 6. Identify recurring issues and suggest process improvements to the operations team. 7. Upsell relevant Zomato services where appropriate, adhering to brand guidelines. 8. Participate in regular training sessions and performance feedback loops. 9. Manage escalations by coordinating with senior support agents and technical teams. 10. Contribute to a positive team environment by sharing best practices and supporting peers. **Tech Stack & Tools**: Zomato’s proprietary chat console, VoIP telephony system, CRM platforms (e.g., Salesforce), Microsoft Office Suite, and basic troubleshooting tools. Familiarity with ticketing software and knowledge bases is advantageous. **Growth Path**: Startek offers a clear career ladder – from Customer Support Executive to Senior Executive, Team Lead, Operations Manager, and eventually to specialized roles in Quality Assurance or Process Management. High performers receive quarterly bonuses, salary hikes, and opportunities to shift to on‑site roles with leading clients. **Why Join**: The position provides a stable entry point for freshers and early‑career professionals, with a competitive CTC, regular bonuses, and statutory benefits. Working from home eliminates commute, offering flexibility while still delivering a corporate experience. The association with a high‑profile brand like Zomato adds valuable industry exposure, and Startek’s robust training ecosystem ensures continuous skill development.