Associate - Labelling

The interview process at Wipro Careers typically involves three rounds: a technical round, an HR round, and a final round. The technical round assesses the candidate's technical skills and knowledge, while the HR round evaluates their communication and interpersonal skills. The final round is a presentation round where the candidate is asked to present a project or idea. The interview questions are generally challenging, but the company provides opportunities for employees to develop their skills and advance in their careers.

Wipro Careers has a modern and inclusive work culture that encourages innovation and growth. The company provides opportunities for employees to develop their skills and advance in their careers. Wipro Careers also prioritizes work-life balance and employee well-being.

Degree in any field, No specific branch mentioned, Percentage not mentioned, Batch not mentioned, Backlog policy not mentioned

Round 1: Technical round, Round 2: HR round, Round 3: Final round (based on company knowledge)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. The role involves supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, and updating own availability in the RAVE system to ensure productivity of the process. Key Responsibilities: 1. Support process by managing transactions as per required quality standards 2. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner 3. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue 4. Update own availability in the RAVE system to ensure productivity of the process 5. Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions 6. Follow standard processes and procedures to resolve all client queries 7. Resolve client queries as per the SLAs defined in the contract 8. Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients 9. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting 10. Document and analyze call logs to spot most occurring trends to prevent future problems 11. Maintain and update self-help documents for customers to speed up resolution time 12. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution 13. Ensure all product information and disclosures are given to clients before and after the call/email requests 14. Avoids legal challenges by complying with service agreements 15. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries 16. Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions 17. Assist clients with navigating around product menus and facilitate better understanding of product features 18. Troubleshoot all client queries in a user-friendly, courteous, and professional manner 19. Maintain logs and records of all customer queries as per the standard procedures and guidelines 20. Accurately process and record all incoming call and email using the designated tracking software 21. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business 22. Organize ideas and effectively communicate oral messages appropriate to listeners and situations 23. Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs 24. Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client 25. Undertake product trainings to stay current with product features, changes, and updates 26. Enroll in product specific and any other trainings per client requirements/recommendations 27. Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client 28. Update job knowledge by participating in self-learning opportunities and maintaining personal networks Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. Wipro is an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.