Central Operations Support Executive, IN External Fulfillment

Amazon’s interview process typically consists of an online assessment followed by 2‑3 technical or managerial rounds and a final HR discussion. The rounds focus on data‑analysis scenarios, Excel/SQL case studies, stakeholder management situations, and alignment with Amazon’s Leadership Principles. Candidates should practice structured problem‑solving, clear communication, and showcase ownership in past projects.

Amazon promotes a fast‑paced, data‑driven culture where ownership and customer obsession are core values. Employees enjoy clear career ladders, frequent learning opportunities, and the chance to work on high‑impact projects that affect millions of users. While the workload can be intense, the company offers flexible work‑from‑home options and robust support for work‑life balance.

Bachelor's degree in Computer Science, Engineering, Statistics, Mathematics or any quantitative/technical discipline; no active backlogs at the time of joining; freshers from the 2025, 2026 or 2027 batch are preferred but not mandatory.

Round 1: Online assessment (aptitude, data interpretation, Excel basics) → Round 2: Technical interview (Excel/SQL case study, analytical problem solving) → Round 3: Managerial interview (scenario based, stakeholder handling) → Round 4: HR interview (cultural fit, compensation discussion)

Amazon is a global e‑commerce and cloud‑computing leader that has consistently reinvented the way people shop and businesses operate. With a presence in more than 20 countries, Amazon India has built a robust logistics network that connects millions of sellers to customers across the nation. The company’s culture of customer obsession, innovation, and operational excellence makes it an attractive destination for fresh graduates who want to work on large‑scale, data‑driven problems. Amazon invests heavily in employee growth through structured learning programs, mentorship, and clear career ladders, ensuring that talent can rise quickly based on performance. The Central Operations Support Executive (COSE) role is a critical back‑office function that supports Amazon’s external fulfillment ecosystem. Reporting virtually, the COSE monitors seller performance, coordinates with field executives, and ensures that operational metrics stay within defined thresholds. The role demands a blend of analytical thinking, strong communication, and the ability to design and enforce standard operating procedures (SOPs) that improve the seller experience. By acting as a bridge between sellers, internal teams, and external agencies, the COSE helps Amazon maintain its promise of fast, reliable delivery while scaling its marketplace. Key responsibilities include: 1. Remotely monitor the efficiency of assigned fulfillment sites through outbound calls, emails, and coordination with field executives. 2. Track daily operational metrics, flag anomalies, and trigger corrective actions. 3. Liaise between sellers, field teams, and internal stakeholders to ensure timely execution of tasks. 4. Conduct training sessions for sellers on Amazon policies, SOPs, and best practices. 5. Develop, document, and roll out new SOPs aimed at enhancing seller experience. 6. Perform regular audits of seller activities and field operations to ensure compliance. 7. Analyse data trends using Excel (and optionally SQL) to identify process bottlenecks. 8. Propose feature enhancements or process changes based on data insights. 9. Maintain a central control centre dashboard that provides real‑time visibility of operations. 10. Collaborate with cross‑functional teams such as Logistics, Finance, and Customer Service to resolve escalations. Tech stack primarily revolves around data analysis tools – advanced Excel functions, pivot tables, and basic SQL queries for data extraction. Familiarity with Amazon internal tools like Seller Central and internal ticketing systems is advantageous. The role offers a clear growth path: high performers can progress to Senior Operations Analyst, Operations Manager, or move laterally into program management or supply‑chain strategy roles. Why join Amazon? Apart from a competitive compensation package, employees gain exposure to one of the world’s most sophisticated fulfillment networks. The role provides early‑career professionals with a platform to sharpen analytical, stakeholder‑management, and process‑design skills while contributing directly to Amazon’s mission of being the most customer‑centric company on the planet.