Freelance - Customer Support

The typical DISHTV interview experience involves a written test, technical interview, and HR interview. The written test assesses the candidate's knowledge and skills in customer service and sales. The technical interview assesses the candidate's technical skills and knowledge of our products and services. The HR interview assesses the candidate's communication skills, teamwork, and problem-solving skills.

DISHTV has a positive and supportive work culture that values teamwork and collaboration. We prioritize our customers and strive to provide the best possible experience for them. We offer a comprehensive range of products and services to our customers, including DishTV Smart+, DishTV Watcho and DishTV Zing.

Degree in any field, Fresher or experienced, Good communication skills, Own laptop/desktop and broadband connection

Round 1: Written test → Round 2: Technical interview → Round 3: HR interview (based on company knowledge)

Dish TV India Limited (DTIL) is a leading Indian direct-to-home (DTH) service provider. The company was founded in 2003 and has since become one of the largest DTH service providers in the country. At DTIL, we prioritize our customers, placing them at the heart of everything we do. Ensuring their satisfaction through seamless and trustworthy services is our top priority. We are dedicated to providing every household with premier entertainment and an unparalleled service experience. Every customer's entertainment needs are unique. Some like to watch comedy while others love devotional content, and we cater to everyone's diverse and evolving needs. We ensure that there's something for everyone, by offering our audience a range of products and services with our brands: DishTV Smart+, DishTV Watcho and DishTV Zing. This comprehensive offering gives our viewers the freedom to watch what they want, when they want, anytime and anywhere. We bring you the best of entertainment across all platforms, while also providing you the best customer service experience, so as to ensure that the entertainment never stops. As a Freelance Customer Support at DISHTV, you will be responsible for providing exceptional customer service to our customers through inbound and outbound calls. You will be the face of our company and will be responsible for resolving customer queries, complaints, and feedback in a timely and efficient manner. Key Responsibilities: * Handle customer calls and respond to their queries in a professional and courteous manner * Resolve customer complaints and feedback in a timely and efficient manner * Provide product information and demos to customers * Upsell and cross-sell our products and services to customers * Meet and exceed customer satisfaction targets * Work in a team environment to achieve sales and customer satisfaction targets * Stay up-to-date with product knowledge and company policies * Maintain accurate records of customer interactions * Follow company policies and procedures * Meet performance targets and KPIs Tech Stack: * No specific technical skills are required for this role * Basic computer knowledge and internet skills are required * Familiarity with customer relationship management (CRM) software is a plus Growth Path: * As a Freelance Customer Support at DISHTV, you will have the opportunity to grow and develop your skills and knowledge in customer service and sales * You will have the opportunity to work with a leading Indian DTH service provider and gain valuable experience in the industry * You will have the opportunity to earn a competitive income and benefits package Why Join This Company: * DISHTV is a leading Indian DTH service provider with a strong reputation for providing exceptional customer service * We offer a comprehensive range of products and services to our customers, including DishTV Smart+, DishTV Watcho and DishTV Zing * We have a strong commitment to customer satisfaction and strive to provide the best possible experience for our customers * We offer a competitive income and benefits package, including opportunities for career growth and development * We have a positive and supportive work culture that values teamwork and collaboration